Residential Services Coordinator

Episcopal Community Services (ECS)•San Rafael, CA

4d•$23 - $24•Onsite

About The Position

The Residential Services Coordinator acts as a resource, ally, and advisor to shelter participants and supports routine shelter operations. The role administers resident intake, monitors floors for safety and order, orients participants to the shelter program, encourages participation in shelter activities, and supports the development of participant service plans. The coordinator also provides information to help participants access services and helps maintain a safe, clean, and comfortable environment. This is a fully onsite, client-facing role requiring in-person interaction and direct service delivery at ECS program locations. Remote work and work-from-home arrangements are not available. The work may involve stressful, demanding, or unpredictable situations with participants experiencing homelessness, behavioral health conditions, substance use challenges, or other difficult life circumstances. Employees are expected to use sound judgment, remain aware of their surroundings, follow safety, communication, and de-escalation procedures, complete required training, and promptly report incidents and unsafe conditions. ECS is committed to providing reasonable accommodations to qualified individuals with disabilities. The organization values dignity, self-determination, community, inclusion, and equal opportunity.

Requirements

High school diploma or GED.
Strong communication skills and an understanding of ethics in social services.
General counseling and active-listening skills.
Proven problem-solving and crisis-resolution skills.
Intermediate computer skills, including MS Word.
Excellent verbal and written communication skills.
Ability to work independently and as part of a team.
Ability to honor and abide by ECS rules and regulations, including discretion and confidentiality.
Comfort collaborating with people from diverse backgrounds and experiences.
Ability to walk around the building exterior regularly and daily.
Ability to navigate stairs, exterior areas, and other building environments as needed.
Ability to sit, stand, and walk for extended periods.
Ability to occasionally lift, carry, push, or move client belongings, linens, towels, and light materials or equipment.
Ability to exercise sound judgment and make decisions in complex situations.
Ability to communicate effectively with staff, residents, and leadership.
Ability to adapt to changing operational needs and unexpected situations.
Must pass finger-image screening and a background check and complete annual TB screening.

Nice To Haves

Experience working with adults who are unhoused or who have mental health, substance abuse, or disability-related challenges.

Responsibilities

Check the exterior of the building on a regularly assigned schedule to maintain a clean and safe environment.
Conduct wellness checks to maintain security and program compliance.
Maintain shift reports and logs according to procedure.
Perform duties in accordance with program standards of care and standard operating procedures.
Orient participants to program rules and responsibilities.
Apply shelter rules and regulations fairly and equitably.
Immediately report participant concerns, maintenance issues, and safety concerns to a supervisor.
Respond to participant requests and questions in a dignified and courteous manner.
Attend and participate in daily shift-change meetings.
Complete documentation and clean and organize the workspace before the end of the shift.
Collect, tag, store, and dispose of client property according to policy and procedure.
Maintain confidentiality and comply with participant-record policies.
Encourage client participation in groups and activities.
Refer participants to case management.
Attend assigned staff meetings and training, including when scheduled outside regular work hours.
Notify the supervisor when office, first-aid, or cleaning supplies are needed.
Perform other duties as assigned.