Temp Residential Services Coordinator
About The Position
The Residential Services Coordinator helps keep LifeMoves Guadalupe Emergency Interim Housing safe, welcoming, and operating smoothly. Reporting to the Operations & Services Manager or Program Director, the role responds to routine client needs and urgent situations, supports volunteers, donors, and community visitors, monitors site access and safety, and assists with daily operations such as client arrivals, room preparation, and supply organization. When supervisors are offsite, the coordinator observes site activity, shares updates, and maintains clear written and verbal communication with the team. The position uses a calm, compassionate approach to support clients’ safety and emotional well-being, including during stressful situations. It helps create a supportive environment where clients can build stability and work toward permanent housing. Guadalupe EIH provides private interim housing units and services for adults and couples experiencing homelessness, with facilities that include spaces for case management, workshops, dining, recreation, laundry, and pets. LifeMoves interim supportive housing programs provide time-based accommodations and services, including meals, laundry, case management, and therapy. This is an onsite role at a program staffed 24/7. The position provides oversight to staff on site and reports to the Director of Interim Supportive Housing. The schedule is Sunday, Monday, and Tuesday, 8:00 a.m. to 4:30 p.m. The position is part-time and temporary.
Requirements
- High school diploma or GED; 2–3 years of consistent equivalent experience in a related field may substitute for formal education.
- Related experience may include peer advocacy, community outreach, housing services, or work in homelessness services.
- Demonstrates care, respect, and empathy when working with people from all backgrounds and commitment to DEIB principles and welcoming everyone with kindness, dignity, and respect.
- Manages stress and emotions professionally, remains calm under pressure, and applies de-escalation techniques.
- Works effectively independently and collaboratively, follows directions, communicates clearly, and seeks clarification when needed.
- Maintains clear, unbiased, professional documentation and communication.
- Demonstrates organizational skills, attention to detail, and ability to prioritize tasks.
- Proficient with phones, messaging systems, email, Microsoft Word, Excel, and databases.
- Satisfactory background check and DMV Motor Vehicle Record Check.
- Valid California driver's license, reliable transportation, and current vehicle insurance.
- Proof of a clear TB test dated within 60 days of hire.
Nice To Haves
- Openness to feedback and motivation to learn and grow in trauma-informed care, crisis support, and harm-reduction practices.
Responsibilities
- Provide calm, supportive crisis response and connect clients to appropriate resources as needed.
- Respond to client, volunteer, donor, and visitor needs professionally and compassionately.
- Monitor site safety through rounds and camera observation, maintaining a clean, safe, and welcoming environment.
- Report maintenance or pest issues promptly and assist with pest control and cleanliness efforts.
- Manage facility meals, supplies, and donations, including accurate inventory and organized storage.
- Create reports, update shift logs, and actively participate in team meetings.
- Maintain confidentiality, appropriate boundaries, and professional conduct.
- Conduct client move-ins, transitions, and move-outs, ensuring accurate documentation and a positive experience.
- Complete required trainings within deadlines, including CPR, Mental Health First Aid, Crisis Intervention, and database use.
- Participate in online trainings on trauma-informed care, mental health, substance use, crisis prevention, and mandated reporting.
- Attend continuing education opportunities to strengthen professional skills and uphold agency standards.
- Perform additional duties as assigned to support program and organizational needs.
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What This Job Offers
Job Type
Part-time
Education Level
High school or GED
