Temp Residential Services Coordinator

LIFEMOVES•San Jose, CA

1d•$21 - $23•Onsite

About The Position

The Residential Services Coordinator helps keep the Guadalupe Emergency Interim Housing site safe, welcoming, and operating smoothly. Reporting to the Operations & Services Manager or Program Director, the coordinator responds to client needs and urgent situations, supports volunteers, donors, and visitors, monitors site access and safety, and assists with client arrivals, room preparation, and supplies. When supervisors are offsite, the coordinator observes site activity, shares updates, and maintains clear written and verbal communication with the team. The role calls for attentive support of clients’ safety and emotional well-being, particularly during stressful or crisis situations. Staff use calm, compassionate approaches to resolve problems and promote stability, trust, and progress toward clients’ goals, including permanent housing. The Guadalupe EIH provides private units and supportive services to adults and households experiencing homelessness. LifeMoves interim supportive housing programs provide time-based accommodations and services such as meals, laundry, case management, and therapy; sites are staffed 24/7. This is an onsite, part-time role scheduled Friday through Sunday, 8:00 AM–4:30 PM. The role may include small amounts of travel to trainings and administrative events. It has no supervisory responsibilities.

Requirements

High school diploma or GED; alternatively, 2–3 years of consistent equivalent experience in a related field may substitute for formal education.
Related experience may include peer advocacy, community outreach, housing services, or work in the homelessness services field.
Demonstrate care, respect, and empathy when working with people from all backgrounds; commit to DEIB principles and welcoming everyone with kindness, dignity, and respect.
Manage stress and emotions professionally, remain calm and supportive under pressure, and apply de-escalation techniques.
Be open to feedback and motivated to learn about trauma-informed care, crisis support, and harm-reduction practices.
Work effectively independently and collaboratively, follow directions, communicate clearly, and seek clarification when needed.
Maintain clear, unbiased, and professional documentation and communication.
Demonstrate strong organization, attention to detail, and ability to prioritize tasks.
Use phones, messaging systems, email, Microsoft Word, Excel, and databases proficiently.
Meet the satisfactory background check and DMV Motor Vehicle Record Check requirements.
Have a valid California driver's license, reliable transportation, and current vehicle insurance.
Provide proof of a clear TB test dated within 60 days of hire.
Perform duties that may involve sitting, standing, walking, climbing stairs, reaching, reading, computer or equipment use, communicating and exchanging information, and lifting or moving up to 25 lbs.

Responsibilities

Provide calm, supportive crisis response and connect clients with appropriate resources as needed.
Respond professionally and compassionately to clients, volunteers, donors, and visitors, providing radical hospitality.
Monitor site safety through rounds and camera observation and help maintain a clean, safe, welcoming environment.
Promptly report maintenance or pest issues and assist with pest control and cleanliness efforts.
Manage facility meals, supplies, and donations; maintain accurate inventory and organized storage.
Prepare reports, update shift logs, and participate in team meetings.
Maintain confidentiality, appropriate boundaries, and professional conduct.
Conduct client move-ins, transitions, and move-outs, ensuring accurate documentation and a positive experience.
Complete required trainings on time, including CPR, Mental Health First Aid, Crisis Intervention, and database use.
Participate in online trainings on trauma-informed care, mental health, substance use, crisis prevention, and mandated reporting.
Attend continuing education opportunities to strengthen professional skills and uphold agency standards.
Perform additional duties as assigned to support program and organizational needs.