Residential Services Coordinator

Winter Family Care • Brookston, MN

6d • Onsite

About The Position

Winter Family Care is seeking a motivated, compassionate, and organized Residential Services Coordinator to join its management team. The Coordinator oversees daily operations at assigned residential settings, provides leadership and guidance to Team Leaders and Direct Support Professionals (DSPs), and helps ensure high-quality, person-centered services. Services must follow individual support plans, company policies, and applicable licensing requirements. The role supports employees’ professional growth and works to create an environment where employees and the individuals served can thrive.

The position is based in Brookston, Minnesota, and generally follows a standard Monday–Friday daytime schedule, with flexibility required to meet staffing and service needs. The starting salary is $62,000 annually, with eligibility for a bonus program. The role reports to the Executive Director.

Requirements

• Meet at least one education and experience pathway: a bachelor’s degree in human services, education, health, or a related field and at least one year of qualifying full-time experience; an associate degree in one of those fields and at least two years of qualifying full-time experience; a postsecondary diploma from an accredited institution in one of those fields and at least three years of qualifying full-time experience; or at least 50 hours of related human services and disabilities education and training plus four years of qualifying full-time direct care experience under appropriate supervision.
• Qualifying experience generally includes direct care for individuals with disabilities or adults age 65 or older, or equivalent experience providing care or education to vulnerable adults or children, as applicable to the education pathway.
• Strong leadership, communication, and organizational skills.
• Experience supporting individuals with disabilities and implementing person-centered services.
• Knowledge of Minnesota 245D regulations and positive support practices.
• Ability to supervise, coach, and evaluate employee performance.
• Experience coordinating services, reviewing documentation, and monitoring individual outcomes.
• Ability to manage competing priorities, resolve concerns, and respond effectively to emergencies.
• Proficiency with electronic documentation and administrative systems.
• Ability to successfully complete applicable background study and training requirements.

Responsibilities

• Supervise, coach, and support Team Leaders and DSPs, promoting accountability, teamwork, and professional growth.
• Oversee daily operations of assigned residential settings, ensuring appropriate staffing, safe environments, and consistent service delivery.
• Coordinate staff schedules, address staffing needs, and help resolve coverage concerns.
• Ensure individual support plans, positive support strategies, and service expectations are consistently implemented.
• Maintain effective relationships with employees, guardians, case managers, healthcare providers, and other members of individuals’ support teams.
• Monitor required documentation, incident reporting, medication administration practices, and compliance with Minnesota 245D requirements.
• Provide guidance and assistance during emergencies, behavioral situations, and other operational challenges.
• Identify opportunities to improve service delivery, employee performance, and residential operations.

Benefits

• Medical, dental, and company-paid life insurance.
• Paid time off and eligible leave benefits.
• Employee referral and retention bonus opportunities.
• Professional development and leadership opportunities.
• Supportive team environment.
• Opportunities for professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager