Residential Services Coordinator (PT)
About The Position
LifeMoves | Villa provides interim supportive housing in San Jose for families and single women, including veteran families. Residents receive services tailored to their needs and goals, including accommodations, meals, laundry, case management, therapy, and connections to housing, employment, benefits, and physical and behavioral health resources. The Residential Services Coordinator helps keep the program site safe, welcoming, and running smoothly. Reporting to the Program Director, the coordinator responds to client needs and urgent situations, supports volunteers, donors, and community visitors, monitors site security, and assists with daily program operations. The role calls for a calm, compassionate approach that supports clients’ safety and emotional well-being, builds trust, and helps residents work toward stability and permanent housing. This is an in-person position at Villa in San Jose, California, scheduled for the day shift on Sunday and Monday from 8:00 a.m. to 4:30 p.m. The position has no supervisory responsibilities. Employment is contingent upon satisfactory background-check results and proof of a clear TB test dated within 60 days of hire.
Requirements
- High school diploma or GED, or 2–3 years of consistent equivalent experience in a related field, such as peer advocacy, community outreach, housing services, or homelessness services.
- Comfort using basic technology, including phone and messaging systems, email, Microsoft and Google Suites, and databases for administrative tasks.
- Ability and willingness to work with people from all backgrounds with care, respect, and empathy, and to learn and practice DEIB and relentless engagement.
- Ability to manage stress and emotions professionally, remain calm and supportive under pressure, and apply de-escalation techniques.
- Ability to maintain clear, unbiased, and professional documentation and communication.
- Strong organization, attention to detail, initiative, and ability to prioritize.
- Ability to perform duties that may involve sitting, standing, walking, climbing stairs, reaching, reading, using computers or other equipment, communicating, and lifting or moving up to 25 pounds.
- Satisfactory background-check results.
- Proof of a clear TB test dated within 60 days of hire.
Responsibilities
- Provide calm, supportive crisis response and connect clients with appropriate resources as needed.
- Respond to requests and questions from clients, volunteers, donors, and visitors with professionalism, compassion, and radical hospitality.
- Monitor site safety through regular rounds and camera observation, helping maintain a clean, safe, and welcoming environment.
- Promptly report maintenance or pest issues and support pest-control efforts by maintaining cleanliness and preparing spaces for treatment as needed.
- Manage facility meals, supplies, and donations, including inventory and organized storage.
- Create reports, update shift logs, and participate in meetings to support team collaboration.
- Maintain confidentiality, appropriate boundaries, ethical conduct, and professionalism while fostering a supportive environment.
- Conduct client welcomes, move-ins, transitions, and move-outs; maintain accurate documentation and positive client experiences; clean rooms, bag belongings, and prepare spaces as needed.
- Complete required trainings by assigned deadlines, participate actively, and apply learnings to daily work.
- Attend continuing education opportunities and perform other duties as assigned to meet program and organizational needs.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
