Residential Services Coordinator (PT)
About The Position
LifeMoves is the largest provider of housing and services for people experiencing homelessness in Silicon Valley. Its mission is to end homelessness by providing interim housing, supportive services, and collaborative partnerships. LifeMoves operates 40 programs offering temporary housing and tailored case management through site-based programs and community outreach. LifeMoves Villa provides interim supportive housing in San Jose for 17 families and 18 single women, and can serve up to three veteran families each night. The program offers services tailored to each household, including accommodations, meals, laundry, case management, therapy, and connections to housing, employment, benefits, and physical and behavioral health resources. The Residential Services Coordinator helps keep the program site safe, welcoming, and operating smoothly. Reporting to the Program Director, the coordinator responds to client needs and urgent situations, supports volunteers, donors, and visitors, monitors site access and safety, and helps with daily operations such as welcoming clients, preparing rooms, and organizing supplies. The role calls for a calm, compassionate approach that supports clients’ safety and emotional well-being, particularly during stressful or crisis situations, and helps foster trust as clients work toward stability and permanent housing. This is an on-site, in-person position scheduled for the swing shift on Fridays and Saturdays from 4:30 p.m. to midnight. The listed pay range is $21.00–$23.00 per hour. The position has no supervisory responsibilities.
Requirements
- High school diploma or GED; 2–3 years of consistent equivalent experience in a related field may substitute for formal education.
- Related experience may include peer advocacy, community outreach, housing services, or work in the homelessness services field.
- Comfort using basic technology, including phone and messaging systems, email, Microsoft and Google Suites, and databases for administrative tasks.
- Ability and willingness to work with people from all backgrounds with care, respect, and empathy.
- Commitment to learning and practicing DEIB and welcoming people with kindness, dignity, and respect.
- Ability to manage stress and emotions professionally, remain calm and supportive under pressure, and apply de-escalation techniques.
- Ability to maintain clear, unbiased, professional documentation and communication.
- Strong organization, attention to detail, and initiative.
- Ability to understand job duties and perform tasks accurately; manage workload and meet deadlines; collaborate proactively; communicate openly; share knowledge; and contribute reliably to team goals.
- Satisfactory background check.
- Proof of a clear TB test dated within 60 days of hire.
- Ability to perform duties that may involve sitting, standing, walking, climbing stairs, reaching, reading, using computers or other equipment, communicating, and lifting or moving up to 25 pounds; reasonable accommodations are available as required by law.
Nice To Haves
- Bilingual or bicultural experience or background; applicants from all backgrounds, including BIPOC, Native and/or Indigenous, LGBTQIA+, and disabled applicants, are encouraged to apply.
Responsibilities
- Provide calm, supportive crisis response and connect clients to appropriate resources as needed.
- Respond to needs and questions from clients, volunteers, donors, and visitors with professionalism, compassion, and hospitality.
- Conduct regular safety rounds and observe cameras to maintain a clean, safe, and welcoming environment.
- Promptly report maintenance or pest issues and support pest-control efforts by maintaining cleanliness and preparing spaces for treatment.
- Manage meals, supplies, and donations, including inventory and organized storage.
- Create reports, update shift logs, and participate in meetings to support team collaboration.
- Maintain confidentiality, appropriate boundaries, ethical conduct, and professionalism.
- Conduct client welcomes, move-ins, transitions, and move-outs; maintain accurate documentation and positive client experiences; and clean rooms, bag belongings, and prepare spaces as needed.
- Complete required training by assigned deadlines, actively participate, and apply learning to daily work.
- Attend continuing education opportunities and perform other duties as assigned to meet program and organizational needs.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
