Residential Services Coordinator - Wilcox

The People Concern•Los Angeles, CA

2d•Onsite

About The Position

The Residential Service Coordinator (RSC) works as part of a multidisciplinary team to help clients living in permanent supportive housing sustain their housing and wellness. In partnership with case management staff and the Housing for Health (HFH) Program of the LA County Department of Health Services, the RSC provides outreach and engagement to newly housed clients and coordinates community integration activities that support client satisfaction in housing. The role reports to the Program Manager, Residential Service Coordination, and is based at Wilcox in a 100% onsite setting. The position provides supportive services and life-skills training, assesses community needs, develops client-focused programming, and offers ongoing guidance to support housing retention. The RSC also maintains client files and program data, communicates with property management and service staff, and builds connections with community partners. The work involves a combination of field and office settings, including visits to local sites.

Requirements

High school diploma, GED, or equivalent.
Demonstrated knowledge of referral and community resources, or the ability to locate them.
Experience providing supportive services to groups.
Experience working with a diverse population, including people with mental illness or substance abuse challenges.
Interpersonal skills to communicate effectively with staff and tenants.
Commitment to improving the community through empowerment and dignity.
Knowledge of public benefits and the social service system.
Ability to self-motivate and work independently.
Ability to organize time and responsibilities effectively and efficiently.
Skill in nonviolent crisis intervention.
Computer literacy, including the ability to use a computerized database (HMIS) for tenant file management.
Ability to work as part of a team.
Ability to incorporate feedback from administrative and clinical supervision.
Valid California driver's license.

Nice To Haves

Bachelor’s degree, or four years of equivalent work experience.

Responsibilities

Develop effective, trusting, and professional relationships with clients to facilitate their independence.
Provide group supportive services and life-skills training to clients in the permanent supportive housing community.
Provide crisis intervention as needed.
Conduct a comprehensive needs assessment for each housing community.
Develop client-focused programming plans with on-site case management staff and clients, based on community and client goals and needs.
Meet with clients weekly to implement programming tailored to community-specific needs and provide ongoing support and guidance for housing retention.
Attend and participate in staff meetings, trainings, and group supervision as required.
Maintain accurate files and statistical data manually and through the computer system, in accordance with agency policy.
Generate client engagement status reports based on accurate program activity records.
Collaborate with other agency projects and referring agencies.
Participate in ongoing self-evaluation, program evaluation, and program development and implementation.
Communicate effectively with property managers and staff from other programs serving the client community.
Build connections with community partners to improve client access to community resources.
Perform other duties as assigned.