Part-Time Residential Services Coordinator
About The Position
The Residential Services Coordinator at LifeMoves’ Redwood Family House helps keep the residential program safe, welcoming, and running smoothly for families experiencing homelessness. The role responds to client needs, including everyday requests and urgent situations, and supports volunteers, donors, and community visitors. The coordinator uses a calm, compassionate approach to support clients’ safety and emotional well-being, particularly during stressful situations, and helps create an environment where clients can build trust and work toward housing stability. The position supports site operations through safety monitoring, client welcomes and transitions, room preparation, and management of meals, supplies, and donations. It also includes maintaining documentation and shift logs, reporting maintenance or pest concerns, and collaborating with the team. The role reports to the Program Director and is based onsite at Redwood Family House in Redwood City, California.
Requirements
- High school diploma or GED; 2–3 years of consistent equivalent experience in a related field may substitute for formal education.
- Comfort using basic technology, including phone and messaging systems, email, Microsoft and Google Suites, and databases.
- Ability to work with people from all backgrounds with care, respect, and empathy, and willingness to learn and practice DEIB and relentless engagement.
- Ability to manage stress and emotions professionally, remain calm and supportive under pressure, and use de-escalation techniques.
- Ability to maintain clear, unbiased, professional documentation and communication.
- Strong organization, attention to detail, and initiative.
- Reliable workload management and ability to meet deadlines.
- Valid California driver's license, reliable transportation, and current vehicle insurance.
- Satisfactory background check and DMV Motor Vehicle Record Check.
- Proof of a clear TB test dated within 60 days of hire.
- Mandatory in-person attendance at a three-day new-hire orientation, typically Monday through Wednesday, 8 a.m. to 5 p.m., at the Santa Clara, California office.
Responsibilities
- Provide calm, supportive crisis response and connect clients with appropriate resources.
- Respond to questions and needs from clients, volunteers, donors, and visitors with hospitality, professionalism, and compassion.
- Monitor site safety by conducting regular rounds and observing cameras.
- Report maintenance or pest issues and support pest-control efforts by maintaining cleanliness and preparing spaces for treatment.
- Manage meals, supplies, and donations, including inventory and organized storage.
- Create reports, update shift logs, and participate in meetings.
- Maintain confidentiality, appropriate boundaries, ethical conduct, and professionalism.
- Conduct client welcomes, move-ins, transitions, and move-outs; complete documentation and related tasks such as cleaning rooms, bagging belongings, and preparing spaces.
- Complete required trainings by assigned deadlines, participate actively, and apply training to daily work.
- Attend continuing education opportunities and perform other duties as assigned.
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What This Job Offers
Job Type
Part-time
Education Level
High school or GED
