Mission Services Coordinator (Part-Time)

Goodwill Industries of Mississippi•Ridgeland, MS

6d•Onsite

About The Position

The Mission Services Coordinator keeps the data, documentation, and day-to-day logistics of Mission Services running. The role compiles monthly service data for Goodwill Industries of Mississippi to report to Goodwill Industries International, covering programs under Workforce Development and Mission Services. The Coordinator manages MDRS coordination for adult vocational rehabilitation clients and Pre-ETS students, maintains and audits Jackson-area client and student files for CARF compliance, and prepares documentation for monthly billing. The role also supports purchasing, events, travel arrangements, payroll and time approval in the Director of Mission Services' absence, and follow-up with former participants to document outcomes and gather feedback. This is a part-time, non-exempt position reporting to the Director of Mission Services. It is primarily office-based in the Jackson area, with regular local travel to stores and MDRS offices, occasional event support outside the office, and moderate travel throughout Goodwill of Mississippi's territory, including overnight travel. A valid driver's license and reliable transportation are required.

Requirements

High school diploma or equivalent required.
At least two years of experience in administrative support, records management, data entry, or a related field.
Strong attention to detail and accuracy with records and documentation.
Proficiency in Microsoft Excel, Word, and Outlook.
Ability to organize data, identify errors or gaps, and summarize numbers clearly.
Professional communication skills for working with MDRS counselors, internal staff, and outside vendors.
Ability to manage competing deadlines and work independently on a part-time schedule.
Ability to handle confidential client information with discretion.
Valid driver's license and reliable transportation required.

Nice To Haves

Associate degree or higher.
Experience with vocational rehabilitation, MDRS, or human services documentation.
Experience with SharePoint or Microsoft Forms.

Responsibilities

Compile and submit monthly gateway service data to GII for all Workforce Development and Mission Services programs.
Collect service numbers for adult VR clients, Pre-ETS students, and Work-Based Learning students.
Receive and verify monthly service numbers from the Workforce Development team and BookWorks, and receive numbers from the Greenville and Hattiesburg locations.
Prepare a monthly summary of numbers served for the VP of Workforce Development and the Director of Mission Services.
Organize departmental data, track trends over time, provide basic analysis of monthly results, and maintain spreadsheets tracking client activity, program entries, and exits.
Receive MDRS referrals, log intake dates, assign referrals to the appropriate Program Manager, and follow up with MDRS counselors on outstanding referrals and authorizations as needed.
Gather provision forms, authorizations, and attendance records and prepare complete monthly billing documentation; hand deliver documentation to MDRS as needed.
Plan and host quarterly VR/MDRS luncheons.
Maintain and organize adult client and student files for the Jackson area; review files for completeness and signatures, work with Program Managers to resolve gaps, complete monthly CARF compliance checklists, and purge closed files according to the retention schedule.
Visit VR clients in Jackson-area stores quarterly to complete CARF-required client assessments.
Submit client HR forms, including status changes and separations, to Human Resources.
Manage the Mission Services credit card and make departmental purchases.
Order lunches and supplies for Pre-ETS classes, Job Extravaganzas, Work-Based Learning, and quarterly luncheons.
Prepare for student events, including name tags, attendance lists, and MDRS authorizations, and support Job Extravaganza preparation and logistics.
Book hotel rooms and flights for Mission Services and Workforce Development staff travel, and collect and submit department staff expense forms.
Approve payroll and time in Paycor when the Director of Mission Services is absent.
Follow up with former participants to document outcomes and gather feedback.
Provide general support to Program Managers, the Director of Mission Services, and the VP of Workforce Development.