Residential Services Coordinator
About The Position
The Residential Services Coordinator supports the safe, welcoming, and smooth operation of LifeMoves’ Palo Alto interim supportive housing program, which serves families and individuals experiencing homelessness. The role is often a first point of response to client needs, including everyday requests and urgent situations. It also supports volunteers, donors, and community visitors with professionalism and respect. The coordinator helps clients build stability through daily operational support, crisis response, site safety monitoring, and connection to appropriate resources. The position also supports arrivals, transitions, and departures; prepares rooms and organizes supplies; manages meals, donations, and inventory; and maintains accurate documentation and shift logs. A calm, compassionate approach and attention to client safety and emotional well-being are important to fostering trust and supporting clients’ goals, including finding permanent housing. This is an onsite, full-time day-shift position at Homekey Palo Alto Interim Lodging in Sunnyvale, California. The schedule is Tuesday through Saturday, 7:30 a.m. to 4:00 p.m. The position reports to the Operations & Services Manager and has no supervisory responsibilities. Some travel to trainings and administrative events may be required.
Requirements
- High school diploma or GED; alternatively, 2–3 years of consistent equivalent experience in a related field may substitute for formal education.
- Related experience may include peer advocacy, community outreach, housing services, or work in the homelessness services field.
- Comfort using basic technology, including phone and messaging systems, email, Microsoft and Google Suites, and databases for administrative tasks.
- Ability and willingness to work with people from all backgrounds with care, respect, and empathy, and to learn and practice DEIB and relentless engagement.
- Ability to manage stress and emotions professionally, remain calm and supportive under pressure, and apply de-escalation techniques.
- Ability to maintain clear, unbiased, and professional documentation and communication.
- Strong organization, attention to detail, and initiative to support smooth operations and positive engagement.
- Understanding of job duties and ability to perform tasks accurately.
- Commitment to team dependability, self-improvement, and seeking opportunities to contribute.
- Ability to set performance goals, establish approaches, and contribute to a learning environment.
- Effective time management, workload management, reliability, and ability to meet deadlines.
- Proactive collaboration, open communication, knowledge sharing, and willingness to assist colleagues across teams.
- Satisfactory background check and DMV Motor Vehicle Record check.
- Valid California driver’s license, reliable transportation, and current vehicle insurance.
- Proof of a clear TB test dated within 60 days of hire.
Nice To Haves
- Candidates who are bilingual, bicultural, BIPOC, Native and/or Indigenous, LGBTQIA+, or disabled are encouraged to apply.
Responsibilities
- Provide calm, supportive crisis response and connect clients to appropriate resources as needed.
- Respond to needs and questions from clients, volunteers, donors, and visitors with professionalism, compassion, and radical hospitality.
- Monitor site safety through regular rounds and camera observation, helping maintain a clean, safe, and welcoming environment.
- Promptly report maintenance or pest issues and support pest-control efforts by maintaining cleanliness and preparing spaces for treatment.
- Manage facility meals, supplies, donations, inventory, and organized storage.
- Create reports, update shift logs, and participate in meetings to support team collaboration.
- Maintain confidentiality, professional boundaries, ethical conduct, and a supportive environment.
- Conduct welcomes, move-ins, transitions, and move-outs; maintain accurate documentation and positive client experiences; and clean rooms, bag belongings, and prepare spaces as needed.
- Complete required trainings by assigned deadlines, participate actively, and apply learning to daily work.
- Attend continuing education opportunities and perform other duties as assigned to meet program and organizational needs.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
