Residential Services Coordinator - Wilcox
About The Position
The Residential Service Coordinator (RSC) works as part of a multidisciplinary team serving clients in permanent supportive housing. Under the supervision of the Program Manager, Residential Service Coordination, the RSC partners with case management staff and the Housing for Health program of the LA County Department of Health Services to help clients sustain housing and wellness. The role focuses on outreach and engagement with newly housed clients and coordinating community integration activities that support client satisfaction in housing. The position is full-time, non-exempt, and non-management, based at the Wilcox location in Los Angeles. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. Work includes a combination of field and office environments, with occasional travel or driving to local sites. The People Concern is an equal opportunity employer. The organization describes its work as providing integrated services to people experiencing homelessness, survivors of domestic violence, youth, and others facing significant challenges. Benefits include medical, vision, dental, life insurance, retirement planning with a 403(b) match, paid holidays and time off, an employee assistance plan, and other listed benefits.
Requirements
- High school diploma, GED, or equivalent.
- Demonstrated knowledge of referral and community resources, or the ability to locate them.
- Experience providing supportive services to groups.
- Experience working with a diverse population, including people with mental illness or substance-use issues.
- Interpersonal skills to communicate effectively with staff and tenants.
- Commitment to improving the community through empowerment and dignity.
- Knowledge of public benefits and the social service system.
- Ability to self-motivate and work independently.
- Ability to organize time and responsibilities effectively and efficiently.
- Skill in nonviolent crisis intervention.
- Computer literacy and ability to use a computerized database (HMIS) for tenant file management.
- Ability to work as part of a team.
- Ability to incorporate feedback from administrative and clinical supervision.
- Valid California driver’s license.
Nice To Haves
- Bachelor’s degree, or four years of equivalent work experience.
Responsibilities
- Develop effective, trusting, and professional relationships with clients, with a focus on facilitating their independence.
- Provide group supportive services and life-skills training to clients in the permanent supportive housing community.
- Provide crisis intervention as needed.
- Conduct a comprehensive needs assessment for each housing community.
- Develop client-focused programming plans with on-site case management staff and clients, based on community and client goals and needs.
- Meet with clients weekly to implement programming based on community-specific needs and provide ongoing support and guidance to promote permanent supportive housing retention.
- Attend and participate in staff meetings, trainings, and group supervisions as required.
- Maintain accurate files and statistical data manually and through the computer system, in accordance with agency policy.
- Generate client engagement status reports based on accurate program activity records.
- Collaborate with other Agency projects and referring agencies.
- Participate in ongoing self-evaluation, program evaluation, and program development and implementation.
- Communicate effectively with property managers and staff from other programs serving the client community.
- Build connections with community partners to improve client access to community resources.
- Perform other duties as assigned.
Benefits
- Medical insurance
- Vision insurance
- Dental insurance
- Life insurance
- 403(b) retirement plan with matching
- Employee Assistance Program (EAP)
- TELUS Health
- Paid holidays
- Paid vacation days
- Paid sick days
- Flexible Spending Account (FSA)
- Basic life and accidental death and dismemberment (AD&D) coverage
- Voluntary short- and long-term disability
- Voluntary pet insurance
- Corporate discounts on hotels, theme parks, concerts, movies, restaurants, and more
- The People Concern University and certificates
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
