Temp Residential Services Coordinator

LIFEMOVES•San Jose, CA

1d•$21 - $23•Onsite

About The Position

The Residential Services Coordinator helps keep the Guadalupe Emergency Interim Housing (EIH) site safe, welcoming, and operating smoothly. Reporting to the Operations & Services Manager or Program Director, the coordinator responds to everyday client needs and urgent situations, supports volunteers, donors, and visitors, monitors site access and safety, and assists with welcoming clients, preparing rooms, and organizing supplies. When supervisors are offsite, the role observes site activity and provides clear updates and written and verbal communication to the team. The position calls for attentiveness to clients’ safety and emotional well-being, particularly during stressful or crisis situations, and a calm, compassionate approach that helps clients feel safe and work toward stability and permanent housing. LifeMoves Guadalupe EIH is an interim housing community with private units for households, couples, and single adults experiencing homelessness. The site has 96 rooms and ADA-compliant facilities for case management, workshops, dining, recreation, laundry, and pets. LifeMoves provides tailored supportive services to help clients stabilize and move toward self-sufficiency. Interim supportive housing programs provide time-based accommodations and services including meals, laundry, case management, and therapy. The programs are staffed 24/7; this role provides oversight to staff on site and reports to the Director of Interim Supportive Housing.

Requirements

High school diploma or GED; 2–3 years of consistent equivalent experience in a related field may substitute for formal education.
Related experience may include peer advocacy, community outreach, housing services, or work in the homelessness-services field.
Show care, respect, and empathy when working with people from all backgrounds; commit to DEIB principles and welcoming everyone with kindness, dignity, and respect.
Manage stress and emotions professionally, remain calm under pressure, and apply de-escalation techniques.
Be open to feedback and motivated to learn about trauma-informed care, crisis support, and harm-reduction practices.
Work effectively independently and collaboratively, follow directions, communicate clearly, and seek clarification when needed.
Maintain clear, unbiased, professional documentation and communication.
Demonstrate strong organization, attention to detail, and ability to prioritize tasks.
Use phones, messaging systems, email, Microsoft Word, Excel, and databases for administrative and communication tasks.
Meet satisfactory background-check and DMV Motor Vehicle Record Check requirements.
Have a valid California driver's license, reliable transportation, and current vehicle insurance.
Provide proof of a clear TB test dated within 60 days of hire.

Responsibilities

Provide calm, supportive crisis response and connect clients with appropriate resources as needed.
Respond professionally and compassionately to the needs of clients, volunteers, donors, and visitors.
Monitor site safety through regular rounds and camera observation, maintaining a clean, safe, and welcoming environment.
Promptly report maintenance or pest issues and assist with pest-control and cleanliness efforts.
Manage facility meals, supplies, and donations, including accurate inventory and organized storage.
Create reports, update shift logs, and participate actively in team meetings.
Maintain confidentiality, appropriate boundaries, and professional conduct.
Conduct client move-ins, transitions, and move-outs, ensuring accurate documentation and a positive experience.
Complete required training by deadlines, including CPR, Mental Health First Aid, Crisis Intervention, and database-use training.
Participate in online training on trauma-informed care, mental health, substance use, crisis prevention, and mandated reporting.
Attend continuing education opportunities to strengthen professional skills and uphold agency standards.
Perform additional duties as assigned to support program and organizational needs.