Intake Coordinator

Adara Home Health, Inc.•Mendota Heights, MN

10d•$44,000 - $54,000•Onsite

About The Position

The Intake Coordinator serves as a liaison to referral sources, responding to company referrals and facilitating home care services and inquiries. The role helps arrange uninterrupted continuing medical care at home and additional services needed for effective client care. The position reports to the Area Manager and is in-office Monday through Friday, 8 a.m. to 5 p.m.

Requirements

At least three years of health care experience, including intake and home health experience.
Knowledge of Medicare, private insurance, and Minnesota Medical Assistance regulations.
Ability to promote and maintain a positive attitude and encourage others to do the same.
Excellent written and oral communication skills.
Strong organizational skills and ability to work independently with minimal supervision.
Computer proficiency and ability to learn new software.
U.S. citizenship or evidence of a valid Alien Work Permit.
Pass initial and ongoing background studies and screenings, including those of the Minnesota Department of Health and the Federal Office of the Inspector General’s List of Excluded Individuals and Entities.

Nice To Haves

Knowledge of Word and Excel.

Responsibilities

Receive and coordinate referrals, including notifying insurance providers about prior authorization and covered services when applicable.
Help prospective clients and referral sources identify appropriate services for clients’ home care needs.
Explain the company’s scope of services, coverage area, and related information to referral sources.
Maintain quality relationships and a professional, high-quality image with referral sources.
Mail correspondence and brochures to clients and referral sources upon request.
Evaluate referrals for the appropriateness of requested services.
Gather clients’ clinical and demographic information during referrals and inquiries.
Enter referral information into company software.
Communicate referral status to the Area Manager or designee.
Help assign referrals to clinicians for assessment and start of care.
Consult with office management and clinical staff.
Maintain current knowledge and education to remain an efficient and productive home care resource for referral sources.
Maintain confidentiality of information about clients, families, and employees.
Communicate professionally, positively, and effectively with payers, clients, and employees.
Use self-direction to prioritize and complete job responsibilities.
Use discretion and independent judgment to receive, document, and forward patient or physician complaints to appropriate administrative employees.
Perform other related duties and responsibilities as assigned by the office.