Intake Coordinator

Child Mind Institute•San Mateo, CA

9d•$53,351 - $63,000•Hybrid

About The Position

As part of the Patient Intake team, the Intake Coordinator reports to the Patient Experience Manager and serves as the first point of contact for families seeking clinical services. The coordinator answers inquiries, explains the practice and intake process, schedules appointments with the clinical team, and helps families connect with appropriate resources and support. This is a full-time, non-exempt hybrid position based in the San Mateo office. It requires at least four days per week in the office, on a schedule determined by the supervisor. The in-office requirement and schedule may change based on program and organizational needs.

Requirements

Bachelor’s degree in psychology or a related field.
At least 2 years of relevant experience.
Professional working proficiency in English and Spanish.

Responsibilities

Act as a liaison between the California and New York clinical teams for scheduling new patients.
Complete initial intake screenings, coordinate patient evaluations, and schedule appointments in the electronic medical record (EMR).
Communicate with new patients by phone and email, provide information about the Child Mind Institute intake process, and answer frequently asked questions.
Review new intakes with the clinical team or use knowledge of the clinical practice to make appropriate case assignments.
Follow up with families to communicate clinicians’ recommendations for scheduling at Child Mind Institute or with external providers.
Manage priorities and multitask in a fast-paced work environment.
Resolve urgent, sensitive, and confidential issues with discretion and integrity while protecting health information.
Perform additional job-related duties as assigned.