Intake Coordinator

The Salvation Army•Altoona, PA

10d

About The Position

The Salvation Army Adult Rehabilitation Center is seeking an Intake Counselor to work cooperatively with program staff to maintain a quality intake system and provide counseling to program beneficiaries. The position supports the center’s residential rehabilitation program, which provides residents with a healthy living environment, food, work therapy, leisure activities, counseling, and spiritual direction. The role also supports the work therapy program by modeling professional conduct and work habits and providing supervision as directed.

Requirements

High school diploma or equivalent.
Strong communication and interpersonal skills.
Flexibility in work schedule.
Agreement with The Salvation Army’s Christian spiritual approach to rehabilitation.
Desire to contribute to a caring and respectful environment for people seeking assistance.

Nice To Haves

AA or BA degree in a related counseling field.
Previous residential and rehabilitation experience.

Responsibilities

Work cooperatively with ARC staff, beneficiaries, and outside agencies.
Develop and maintain a network of outside referral sources through telephone, letters, and personal contact.
Arrange referrals of applicants to the ARC program and tours of the program for outside sources.
Refer applicants to appropriate resources outside the ARC program.
Interview, assess, and process paperwork for applicants, striving to maintain full program capacity.
Provide a positive first impression of the ARC program and maintain a waiting list of potential applicants.
Assist potential applicants with completing required forms and provide suitable service resources to applicants who are not appropriate for admission.
Maintain and update the house tracking system daily and weekly, including counseling, bed, and work therapy assignments.
Assist counselors and program staff with crisis intervention as needed.
Meet with the supervisor for supervision and evaluation, preferably once a month.
Update weekly gratuity reports and forward them to the finance office as assigned.
Complete or compile beneficiary time cards or sheets each week.
Coordinate with outside groups, as directed by administrators, to bring in speakers and information that model Christian recovery values.
Record statistics for the area of responsibility and submit them to the administrator or designee within three business days after month-end; complete daily and weekly reporting immediately.
Carry an assigned caseload of approximately 15 individuals and maintain written progress notes for counseling sessions.
Conduct one or two education classes or groups per week as assigned.
Operate equipment for screening prohibited substances, record test results accurately, and maintain equipment such as breathalyzers to ensure valid and accurate results.
Attend weekly staff meetings and other meetings as requested by administrators; present resident cases as requested.
Attend scheduled and assigned retreats, conferences, and other Salvation Army events, which may involve evenings or weekends.
Support the work therapy program by modeling professional conduct and work habits and providing supervision as directed.
Perform other duties assigned by the immediate supervisor or administrators.