Medication Access Coordinator

Mass General Brigham•Somerville, MA

1d•Remote

About The Position

The Medication Access Coordinator performs medication-related tasks and other duties supporting department operations. The role helps patients navigate prescription renewals, insurance approvals, and medication access, and serves as a connection between patients, providers, and pharmacies. The position supports patient medication management, processes renewal requests, assists with prior authorizations, and provides patients with information about obtaining prescriptions and resolving medication-related issues. This position does not require direct patient care.

Requirements

High school diploma or equivalent.
Previous pharmacy technician experience in a hospital, retail, specialty, or ambulatory pharmacy.
Experience with prior authorizations, insurance billing, rejected claims, medication access, patient-assistance programs, or specialty medications.
Experience using electronic medical records, pharmacy systems, insurance portals, and Microsoft Outlook.
Knowledge of laws and regulations related to clinical practice and patient confidentiality.
Knowledge of medication abbreviations and symbols, medication indications and dosages, and common medication questions.
Strong written and verbal communication skills.
Demonstrated service excellence, including active listening, problem solving, and the ability to remain calm in emotional situations.

Responsibilities

Support the clinic by assisting with patient medication management.
Receive, review, and facilitate medication renewal requests.
Review requests according to guidelines, pend them in the electronic medical record, and route them to the prescriber for review and signature.
When electronic prescribing is unavailable, act as an agent of the provider to transmit prescription information to pharmacies by phone, fax, or paper.
Advise patients on procedures for obtaining prescriptions, generic medications, prior approval requirements, insurance procedures, and other medication-related issues.
Complete medication prior authorization paperwork or e-Forms for signoff by the clinical care team in collaboration with the patient.
Monitor prior authorization status throughout the review process and update appropriate parties as necessary.