Medication Access Coordinator

Mass General Brigham • Somerville, MA

2d • $23 - $28 • Remote

About The Position

The Medication Access Coordinator performs medication-related tasks and other duties supporting department operations within their scope of practice. The role supports the clinic’s medication management activities, including handling medication renewal requests and prior authorizations, communicating with pharmacies when electronic prescribing is unavailable, and helping patients navigate prescription and insurance processes. This is a remote position with a 40-hour scheduled workweek on the day shift.

Requirements

• High school diploma or equivalent.
• 1–2 years of medical office, hospital, or managed care experience.
• 1–2 years of medication administration or pharmacy experience.
• Knowledge of laws and regulations related to clinical practice and patient confidentiality.
• Knowledge of medication abbreviations and symbols, medication indications and dosages, and common medication questions.
• Strong written and verbal communication skills.
• Demonstrated service excellence skills, including active listening, problem solving, and the ability to remain calm in emotional situations.

Nice To Haves

• Experience with electronic medical record systems.
• Experience with Outlook.

Responsibilities

• Support the clinic by assisting with patient medication management.
• Receive, review, and facilitate requests for medication renewal.
• Review requests according to guidelines, pend them in the electronic medical record, and route them to the prescriber for review and signature.
• When electronic prescribing is unavailable, act as an agent of the provider to transmit prescription information to pharmacies by phone, fax, or paper.
• Help patients understand procedures for obtaining prescriptions, generic medications, prior approval requirements, insurance procedures, and other medication-related issues.
• Complete medication prior authorization paperwork or electronic forms for signoff by the clinical care team in collaboration with the patient.
• Monitor prior authorization status throughout the review process and update appropriate parties as necessary.

Benefits

• Comprehensive benefits.
• Career advancement opportunities.
• Differentials, premiums, and bonuses as applicable.
• Recognition programs designed to celebrate contributions and support professional growth.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED