Patient Access Coordinator

CCRM Fertility • Frisco, TX

4d • Onsite

About The Position

The Patient Access Coordinator serves as a critical link between patients and the Care Center, helping ensure an organized, efficient, and positive patient experience. The role greets and registers patients, answers phones, collects patient and insurance information, completes medical record requests, and provides front-office administrative support. The position reports to the Practice Administrator.

The position is based at 8380 Warren Pkwy, Suite 201, Frisco, Texas 75034, in the Administrative department. The stated schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m.; the role also requires the ability to work weekends, evenings, and holidays on a rotating basis.

The work involves regular communication, frequent desk and computer use, and prolonged periods preparing and analyzing data and figures. It occasionally involves standing or walking, using hands and fingers for tasks such as typing and grasping, and reaching. Close visual acuity is required for computer use, reading, and operating standard office equipment. Reasonable accommodation may be available in accordance with ADA guidelines.

Requirements

• High school diploma or GED.
• At least 1 year of administrative experience.
• Ability to work weekends, evenings, and holidays on a rotating basis.

Nice To Haves

• Previous experience in reproductive medicine or women’s health.
• Prior experience with Athena.

Responsibilities

• Greet and welcome patients upon arrival, creating a positive atmosphere.
• Scan insurance cards, picture identification, and prior medical records.
• Process co-pays, procedure pre-payments, and past-due balances before scheduled services are rendered.
• Schedule or reschedule appointments, identify no-shows, and promptly communicate schedule changes.
• Monitor the Athena correspondence dashboard for returned mail.
• Complete eligibility work queues and identify incorrect insurance information or inaccurate Progyny eligibility status.
• Protect confidential information and patient medical records.
• Answer phone calls, take messages, and forward them according to urgency.
• Contact patients who are missing new-patient paperwork two days before their appointments.
• Mail patient information and educational materials.
• Monitor faxes and distribute them to appropriate staff or departments.
• Maintain the lobby’s appearance, open the Care Center, and turn on equipment before opening.
• Ensure the building is locked and secured at close of business.
• Perform other duties as assigned.

Benefits

• Generous paid time off and paid holidays.
• Medical, dental, and vision insurance; health benefits begin the first day of the month following the start date.
• 401(k) plan with company match, beginning the first of the month following two months of service.
• Basic and supplemental life insurance.
• Employee Assistance Program.
• Short-term disability.
• Flexible spending accounts, including dependent care and commuter benefits.
• Health Savings Account.
• CCRM-paid family medical leave, eligible after one year.
• Supplemental options, including critical illness, hospital indemnity, and accident coverage.
• Professional development, job training, and cross-training opportunities.
• Bonus potential.
• Potential overtime pay at time and a half.
• Holiday differential pay at time and a half.
• Weekend shift differential of $4.00 per hour.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED