Access Coordinator - 2nd Shift

Seven Counties Services • Louisville, KY

4d

About The Position

The Access Coordinator provides telephone screening for individuals who utilize SCS Access, demonstrating high-level customer service, professional etiquette, and service excellence. The coordinator determines client eligibility for services, verifies insurance coverage, or provides information about sliding-scale options when applicable. They obtain demographic and clinical information efficiently and accurately document it in the electronic database.

The role requires effective triage and intervention, appropriate referrals, and follow-up to verify connections. The coordinator routes or transitions clients to the CIC/Crisis team or other identified programs as appropriate. They promote cooperation and collaboration with Seven Counties Services departments, community agencies, hospitals, mental health consumers, and the public, and comply with organizational and Access standards and requirements, including annual training, team meetings, in-service training, and quality-assurance training. Other duties may be assigned.

The schedule is Monday through Friday, 11 a.m. to 7 p.m. A reliable high-speed internet connection is required. If high-speed internet fails, the employee must work onsite.

Requirements

• High school diploma or GED.
• One year of experience in a health care customer service or call center setting with a bachelor’s degree, or three years of experience in a health care customer service or call center setting with a high school diploma or GED.
• Proficiency in word processing and data entry, general computer knowledge, and associated skills.
• Highly effective listening, retention, communication, and relaying of essential information in a supportive, responsive, client- and service-focused environment.
• Reliable, high-speed internet connection; working onsite is required if the high-speed internet connection fails.

Nice To Haves

• Bachelor’s degree in Psychology, Social Services, Human Behavior Services, or a related field of study.
• High-volume call center experience.
• Crisis counseling experience.
• Experience with customer relationship management (CRM) software, Microsoft 365/Teams, cloud-based phone systems such as Zoom Phone Now, and electronic health records, preferably Netsmart myAvatar.

Responsibilities

• Provide telephone screening for individuals who utilize SCS Access.
• Determine client eligibility for services and verify insurance coverage or provide information about sliding-scale options when applicable.
• Gather demographic and clinical information effectively and efficiently and document it accurately in the electronic database.
• Perform effective triage and intervention, provide appropriate referrals, and follow up to verify that clients connect with services.
• Route or transition clients to the CIC/Crisis team or identified programs as appropriate.
• Promote cooperation and collaboration with Seven Counties Services departments, community agencies, hospitals, mental health consumers, and the public.
• Comply with defined organizational and Access standards and requirements, including annual trainings, team meetings, in-service training, and quality-assurance training.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED