Supervisor, Patient Access 2nd Shift

Advocate Health•Park Ridge, IL

3d•$29 - $43

About The Position

The Supervisor, Patient Access supports the Patient Access Department in meeting established performance goals and standards. The role assists with registrar training, staffing, performance management, timekeeping, employee records, mandatory training documentation, operational representation, and cash and valuables management. The supervisor may register and preregister patients as needed and provides reports and feedback to the manager. The position works with other departments as needed and promotes a positive hospital image by adhering to the organization’s core values. This is a full-time, 40-hour-per-week position scheduled from 2:00 p.m. to 10:30 p.m., with weekend rotations once every three weeks. The supervisor is also required to participate in an on-call rotation shared among the leadership team. Work takes place in an open office with some partitioned areas. Most work is performed at a desk using a telephone and computer, though the role also involves moving between areas and responding to patient needs and emergencies. Work may involve heavy volume and frequent interruptions.

Requirements

High school diploma or equivalent.
Background in patient access and health insurance.
Excellent communication skills and attention to detail.
Knowledge of principles of growth and development and the ability to respond to age-specific issues and data reflecting a patient's status.
Knowledge of current government and state regulations, including Medicare, Medicaid, and Tricare, and ability to modify procedures to maintain compliance, including understanding how regulations apply differently at each facility.
Interpersonal communication ability and sensitivity to teammate needs.
Ability to lift 20–50 pounds occasionally.
Ability to push and maneuver a patient in a wheelchair through doors, ramps, and elevators.
Ability to respond quickly to medical situations and emergencies in Patient Access areas.
Availability for a 2:00 p.m.–10:30 p.m. shift, weekend rotations once every three weeks, and a shared on-call rotation.

Nice To Haves

Experience in healthcare billing, follow-up, and certification.
1–3 years of supervisory experience.

Responsibilities

Assist the Manager, Director, and AVP in meeting Patient Access Department performance goals and standards.
Assist the Manager in training registrars across all Patient Access areas.
Provide employee performance guidance and feedback through rounding, audits, screening registration work, and reviewing computer reports.
Register and preregister patients as needed to support the team.
Assist the Manager with staffing Patient Access areas.
Assist the Manager in completing performance appraisals by their due dates.
Review and ensure employee time is recorded accurately according to Advocate policy.
Maintain departmental employee records, including attendance and counseling information, PTO, absences and tardiness, disciplinary actions and counseling, and commendable actions or incidents supporting the department and Atrium.
Ensure employees attend required annual mandatory classes and document attendance at mandatory and employee development classes.
Represent Patient Access and Patient Financial Services at the designated facility on operational issues.
Manage daily cash and valuables functions, including appropriate daily and weekly audits.
Produce reports and provide feedback to the Manager.
Interact as needed with other Atrium departments affected by the Patient Access process.
Promote a positive hospital image to patients, visitors, and physicians by adhering to the Atrium Core Values of Caring, Commitment, Integrity, and Teamwork.
Participate in the shared leadership-team on-call rotation and weekend rotations.
Push patients in wheelchairs and maneuver wheelchairs through doors, ramps, and elevators; respond to medical status changes and emergencies by providing physical support, escorting sick patients, and rapidly processing accounts, labels, and armbands.

Benefits

Paid Time Off programs.
Medical, dental, vision, life, and short- and long-term disability benefits.
Flexible Spending Accounts for eligible health care and dependent care expenses.
Adoption assistance and paid parental leave.
Defined contribution retirement plans with employer match and other financial wellness programs.
Educational Assistance Program.
Premium pay may include shift and on-call pay.
Incentive pay for select positions.
Opportunity for annual increases based on performance.
Career development programs.