Access Coordinator - 2nd Shift

Seven Counties Services • Louisville, KY

5d

About The Position

The Access Coordinator provides telephone screening for individuals who utilize SCS Access while demonstrating high-level customer service, professional etiquette, and service excellence. The role determines client eligibility for services, verifies insurance coverage, and provides information about sliding-scale options when applicable. It gathers demographic and clinical information efficiently and accurately documents it in the electronic database.

The coordinator uses effective triage and intervention to provide appropriate referrals and follow up to verify connections. The role routes or transitions clients to the CIC/Crisis team or other identified program needs as appropriate. It promotes cooperation and collaboration with Seven Counties Services departments, community agencies, hospitals, mental health consumers, and the public, and ensures compliance with organizational and Access standards. The coordinator also completes required training, attends team meetings and in-service training, participates in quality assurance training, and performs other duties as assigned.

The schedule is Monday through Friday, 11 a.m. to 7 p.m. A reliable high-speed internet connection is required; if it fails, working onsite is required.

Requirements

• High school diploma or GED.
• One year of experience in a health care customer service or call center setting with a bachelor's degree, or three years of experience in a health care customer service or call center setting with a high school diploma/GED.
• Proficiency in word processing and data entry, general computer knowledge, and associated skills.
• Highly effective listening, retention, communication, and information-relay skills in a supportive, responsive, client- and service-focused environment.
• Reliable, high-speed internet connection; working onsite is required if the connection fails.

Nice To Haves

• Bachelor's degree in Psychology, Social Services, Human Behavior Services, or a related field of study.
• High-volume call center experience.
• Crisis counseling experience.
• Experience with customer relationship management (CRM) software, Microsoft 365/Teams, a cloud-based software phone system such as Zoom Phone Now, or an electronic health record, preferably Netsmart myAvatar.

Responsibilities

• Provide telephone screening for individuals who utilize SCS Access while demonstrating high-level customer service, professional etiquette, and service excellence.
• Determine client eligibility for services and verify insurance coverage or provide information about sliding-scale options when applicable.
• Obtain demographic and clinical information efficiently and document it accurately in the electronic database.
• Conduct effective triage and intervention, provide appropriate referrals, and follow up to verify connection to services.
• Route or transition clients to the CIC/Crisis team or other identified program needs as appropriate.
• Promote cooperation and collaboration with Seven Counties Services departments, community agencies, hospitals, mental health consumers, and the public.
• Ensure compliance with defined organizational and Access standards and other department and organization requirements.
• Complete annual trainings and attend team meetings, in-service training, and other quality assurance training.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED