Cancer Institute Oncology Scheduling Coordinator 1 - TGH Access Operations

Tampa General Hospital•Tampa, FL

About The Position

Under general supervision of the Supervisor or Team Leader, Patient Access, the Cancer Institute (CI) Oncology Scheduling Coordinator 1 serves as a primary point of contact for patients and clinical partners. The role delivers high-quality access services through inbound and outbound calls and uses advanced judgment to gather, validate, and document demographic, clinical, and financial information needed to create and maintain hospital accounts. Responsibilities include registration, scheduling, insurance eligibility and benefit verification, identifying services that require prior authorization, and clearly explaining patient financial responsibility, including copays and deductibles. The coordinator explains consent and financial forms and ensures compliance with CMS, Joint Commission (JCAHO), and HIPAA requirements. The role collaborates with clinical staff, ancillary departments, insurance carriers, and external partners to facilitate timely access to care, with emphasis on accuracy, service excellence, and patient experience.

Requirements

Associate’s degree in Business or a related field.
Minimum of two to three years of experience in patient access, patient registration, or front- or back-end revenue cycle operations.
Experience in a healthcare call center environment may be accepted as a substitute.
An equivalent combination of education, certification, and realized competencies may be substituted.
Knowledge of medical terminology, oncology service workflows, and referral-to-treatment processes.
Knowledge of insurance benefit structures, eligibility requirements, and prior authorization processes across commercial, Medicare, and Medicaid payers.
Knowledge of regulatory, consent, and financial documentation requirements related to patient registration and scheduling.
Ability to accurately enter, validate, and retrieve patient demographic, clinical, and financial data within EHR, scheduling, and payer systems.
Ability to clearly and compassionately communicate complex insurance, financial responsibility, and consent information to patients and caregivers.
Ability to coordinate across multidisciplinary teams, including nursing, providers, and ancillary departments, to address coverage barriers.
Ability to manage and prioritize high-volume inbound and outbound patient interactions while maintaining accuracy, professionalism, and a patient-centered approach.
Ability to problem-solve, escalate appropriately, and navigate competing priorities in a fast-paced oncology access environment.

Responsibilities

Perform core Patient Access Specialist functions, with expanded responsibility for complex and specialized services.
Independently schedule advanced procedures and treatments, including infusion and other high-complexity services, ensuring clinical readiness and payer requirements are met.
Serve as a subject-matter expert for complex access workflows, insurance rules, and authorization processes.
Proctor, coach, and support peers by answering questions, modeling best practices, and assisting with onboarding or cross-training as assigned.
Identify and resolve complex access, registration, and coverage issues, escalating appropriately when necessary.
Communicate scheduling details, preparation instructions, and financial expectations clearly and compassionately to patients.
Collaborate with nursing staff, providers, ancillary departments, insurance carriers, and external partners to resolve access, coverage, and scheduling issues.
Ensure accurate documentation and compliance with regulatory and organizational standards.
Support continuous improvement initiatives related to access workflows, patient experience, and operational efficiency.
Perform duties in alignment with the mission, vision, and values of Tampa General Hospital.