Cancer Institute Oncoly Scheduling Coordinator 2 - TGH Access Operations

Tampa General Hospital•Tampa, FL

About The Position

Under general supervision of the Supervisor or Team Leader, Patient Access, the Cancer Institute Oncology Scheduling Coordinator 2 performs advanced patient access functions requiring a higher level of expertise, independent judgment, and problem-solving. The role serves as a subject-matter resource within the call center and supports scheduling and registration for complex services, including infusion and other specialized treatments, while ensuring accuracy, compliance, and an exceptional patient experience. The coordinator may guide and informally proctor peers and supports workflow efficiency, quality standards, and service excellence in alignment with Tampa General Hospital’s mission, vision, and values.

Requirements

Associate’s degree in Business or a related field.
Three to four years of experience in patient access, patient registration, or front- or back-end revenue cycle operations; experience in a healthcare call center may be accepted as a substitute.
Two years of prior experience as a CI ONC Scheduling Coordinator 1 within the CI, performing at a Meets Expectations level.
Knowledge of medical terminology, oncology service workflows, and referral-to-treatment processes.
Knowledge of insurance benefit structures, eligibility requirements, and prior authorization processes across commercial, Medicare, and Medicaid payers.
Knowledge of regulatory, consent, and financial documentation requirements related to patient registration and scheduling.
Ability to accurately enter, validate, and retrieve patient demographic, clinical, and financial data within EHR, scheduling, and payer systems.
Ability to communicate complex insurance, financial responsibility, and consent information clearly and compassionately to patients and caregivers.
Ability to coordinate across multidisciplinary teams, including nursing, providers, and ancillary departments, to address coverage barriers.
Ability to manage and prioritize high-volume inbound and outbound patient interactions while maintaining accuracy, professionalism, and a patient-centered approach.
Ability to problem-solve, escalate appropriately, and navigate competing priorities in a fast-paced oncology access environment.
Equivalent combinations of education, certification, and realized competencies may be substituted.

Responsibilities

Perform all core functions of the Patient Access Specialist role, with expanded responsibility for complex and specialized services.
Independently schedule advanced procedures and treatments, including infusion and other high-complexity services, ensuring clinical readiness and payer requirements are met.
Serve as a subject-matter expert for complex access workflows, insurance rules, and authorization processes.
Proctor, coach, and support peers by answering questions, modeling best practices, and assisting with onboarding or cross-training as assigned.
Identify and resolve complex access, registration, and coverage issues, escalating appropriately when necessary.
Communicate clearly and compassionately with patients about scheduling details, preparation instructions, and financial expectations.
Collaborate with nursing staff, providers, ancillary departments, insurance carriers, and external partners to resolve access, coverage, and scheduling issues.
Ensure accurate documentation and compliance with regulatory and organizational standards.
Support continuous improvement initiatives related to access workflows, patient experience, and operational efficiency.
Perform all duties in alignment with Tampa General Hospital’s mission, vision, and values.