Access Coordinator II - Cancer Institute (GONC)

University of Arkansas • Little Rock, AR

2d • Onsite

About The Position

The Access Coordinator II - Cancer Institute coordinates patient access to oncology services. Responsibilities include scheduling appointments, processing referrals, verifying insurance coverage, and obtaining prior authorizations. The role supports continuity of care by coordinating with oncology providers, nurses, and multidisciplinary teams, and maintains accurate patient information and documentation in the electronic health record. The position is based inside a medical facility and follows UAMS patient and family centered care principles, including dignity and respect, information sharing, participation, and collaboration.

Requirements

• High school diploma, GED, or formal educational equivalent.
• Two years of customer service experience, preferably in registration, billing, or scheduling in a healthcare environment.
• Good communication skills.
• Basic computer proficiency, preferably with MS Office.
• Excellent telephone etiquette skills.
• General knowledge of office machines, including printers and scanners.
• Excellent customer service skills.
• Knowledge of basic medical terminology.
• Annual TB screening and pre-employment screening, which may include criminal background, drug testing, and/or education verification.

Nice To Haves

• Experience in registration, billing, or scheduling in a healthcare environment.

Responsibilities

• Coordinate new patient consultations, follow-up appointments, and oncology-related procedures.
• Process referrals, obtain medical records, and ensure required clinical documentation is available.
• Verify insurance benefits, obtain prior authorizations, and resolve insurance-related barriers to care.
• Answer calls, assist with appointment questions, and explain scheduling requirements to patients.
• Collaborate with oncology providers, nurses, and multidisciplinary teams to support continuity of care.
• Maintain accurate patient demographics, appointment details, and documentation in the electronic health record.
• Resolve scheduling conflicts, referral delays, and other issues affecting patient access.
• Protect sensitive patient information and follow HIPAA regulations and organizational policies.
• Treat others with dignity and respect; communicate complete, unbiased, timely, and accurate information; participate in institutional initiatives; and collaborate in policy and program development, implementation, and evaluation.
• Perform duties in accordance with UAMS Core Concepts of Patient and Family Centered Care.

Benefits

• Medical, dental, and vision plans for qualifying staff and family.
• Holiday, vacation, and sick leave.
• Education discount for staff and dependents (undergraduate only).
• Retirement contribution matched by UAMS up to 10%.
• Basic life insurance up to $50,000.
• Career training and educational opportunities.
• Merchant discounts.
• Concierge prescription delivery on the main campus when using the UAMS pharmacy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED