Scheduling Coordinator- Montgomery TriHealth Cancer Institute

TriHealth•Montgomery, OH

6d•Onsite

About The Position

The Scheduling Coordinator provides clerical support for the TriHealth Cancer and Blood Institute, including scheduling, receiving patients, ordering exams, answering telephones, filing, and maintaining medical records. The role requires working knowledge of the Epic scheduling system and assisting technologists and nurses when needed. The coordinator organizes daily activities to support timely task completion and maintains office supply inventory. The position is full-time, scheduled Monday through Friday from 8:00 a.m. to 4:30 p.m., for 80 hours biweekly, at the Bethesda North campus in Cincinnati, Ohio. The role is part of a multidisciplinary cancer-care team and is expected to follow TriHealth’s SERVE standards and ALWAYS behaviors in interactions with patients, guests, coworkers, and the community.

Requirements

High school diploma or GED.
Up to one year of exposure to a professional environment.
Knowledge of the Microsoft Office suite.

Responsibilities

Provide clerical support, including scheduling, receiving patients, ordering exams, answering the telephone, filing, and maintaining medical records.
Use the Epic scheduling system.
Assist technologists and nurses when needed.
Coordinate daily activities to support timely completion of tasks.
Maintain office supply inventory.
Alert others to issues and recommend changes that support continuous learning and improvement.
Follow regulatory compliance requirements and departmental processes, including LMRP.
Maintain productivity in procedures scheduled and time spent on the phone and available.
Ensure scheduling accuracy for facilities, procedures, and demographic information.
Work flexibly to meet department needs, pick up extra time, and work over when needed.
Mentor new employees.
Use telephone scripts, provide quality service, solve and anticipate customer needs, and comply with phone-monitoring standards.
Demonstrate TriHealth’s SERVE standards and ALWAYS behaviors when serving patients, guests, coworkers, and the community.