Scheduling Coordinator-TriHealth Cancer Institute- Western Ridge

TriHealth•Green Township, OH

6d•Onsite

About The Position

The Scheduling Coordinator provides clerical support for TriHealth Cancer and Blood Institute, including scheduling, receiving patients, ordering exams, answering telephones, filing, and maintaining medical records. The role requires working knowledge of the Epic scheduling system and may include assisting technologists and nurses. The coordinator organizes daily activities to ensure timely completion of tasks and maintains office supply inventory. The position supports a multidisciplinary, patient-centered cancer care team. The coordinator is expected to provide accurate scheduling and demographic information, deliver effective telephone customer service, follow regulatory and departmental processes, and work flexibly to meet department needs. The role is full-time at the Western Ridge location, Monday through Friday, 8:00 a.m. to 4:30 p.m., for 80 hours biweekly.

Requirements

High school diploma or GED.
Up to one year of exposure to a professional environment.
Knowledge of the Microsoft Office suite.

Responsibilities

Schedule procedures and ensure the accuracy of facility, procedure, and demographic information.
Receive patients, answer telephone calls, order exams, file documents, and maintain medical records.
Use the Epic scheduling system.
Assist technologists and nurses as needed.
Coordinate daily activities to ensure timely completion of tasks.
Maintain office supply inventory.
Identify issues and recommend changes to support continuous learning and improvement.
Follow regulatory requirements and departmental processes, including LMRP.
Provide effective telephone customer service by following scripts, solving customer needs, anticipating needs, and complying with phone-monitoring standards.
Work flexibly to meet department needs, including picking up extra time and working overtime when needed.
Mentor new employees.