Scheduling Specialist Cancer Center

St. Charles Health System•Redmond, WA

1d•Onsite

About The Position

The Cancer Center Scheduling Specialist at St. Charles Health System schedules appointments for medical oncology, radiation oncology, infusion procedures, office visits, referrals, and diagnostic exams. Additional duties may include patient registration, information retrieval, insurance authorizations, charge capture, and related tasks. The specialist maintains excellent customer service relations with patients, hospital staff, office staff, and physicians and does not directly supervise other caregivers. The Cancer Center provides comprehensive, holistic care, including chemotherapy, medical oncology, infusion services, radiation therapy, integrative medicine, nutrition, social work, survivorship, and other supportive care. The Scheduling Specialist supports patients across the various stages of their treatment and upholds the organization’s vision, mission, and values.

Requirements

High school diploma or GED.
At least one year of customer service experience.
Knowledge of medical terminology and procedures.
Excellent communication skills and the ability to interact professionally with a diverse population.
Ability to multitask and work independently in a fast-paced office environment.
Ability to communicate effectively with people at all levels of the health system and with external customers, clients, and potential employees.
Attention to detail.
Demonstrated experience with computer applications, electronic medical record systems, and Microsoft Office.
Proper phone etiquette and active listening skills.
Ability to prioritize workload to complete tasks on time.
Ability to wear the personal protective equipment required to perform the job safely.

Nice To Haves

Associate degree or higher.
One year of experience working in a physician’s office, medical clinic, or hospital setting.
Experience in scheduling and registration.
Oncology or medical office practice experience.

Responsibilities

Schedule inpatient and outpatient procedures and appointments as ordered by a physician or authorized designee.
Schedule new patient visits, infusion and chemotherapy services, radiation therapy, medical oncology services, physician referrals, imaging studies, blood transfusions, and other procedures.
Coordinate patient care with outside facilities.
Handle a high volume of calls and provide excellent customer service.
Communicate pertinent information related to procedures.
Process written orders accurately and enter appointments into the scheduling system.
Prioritize work, address appointment details, and enter appropriate documentation into the system.
Register and pre-register patients, collect demographic and insurance information, and collect required co-pays or deposits.
Process payments accurately and complete daily deposits.
Perform real-time eligibility checks for insurance benefits and assist with prior authorizations when needed.
Retrieve and scan patient records and forms into the appropriate electronic medical record systems.
Prepare physician reports and correspondence.
Enter charges accurately and review charges.
Cover responsibilities at the Bend and Redmond sites when required.
Assist with special projects as needed.
Support the organization’s vision, mission, and values, and champion continuous improvement using Lean principles.
Help maintain a safe environment for caregivers, patients, and guests.
Maintain professionalism and confidentiality, comply with applicable laws and policies, and support the organization’s corporate integrity efforts.