Clinic Services Specialist - Cancer Center

UIOWA•Iowa City, IA

3d•Onsite

About The Position

The Holden Comprehensive Cancer Center at the University of Iowa is seeking a Clinic Services Specialist to support multiple outpatient clinics. The role uses EPIC to schedule patient appointments and visits, coordinate appointments and tests with other University of Iowa Health Care departments, perform reception functions, and provide telephone coverage. It also involves completing or obtaining documentation and providing factual information that requires knowledge of the assigned and related work areas. The specialist supports patient check-in and clinic flow, updates patient information, collects co-payments, and handles daily cash-drawer and batch-closing procedures in accordance with University of Iowa Health Care policies. The role works with clinical supervisors to address scheduling issues and serves as an intermediary between patients and nursing personnel regarding scheduling concerns and medical needs. The position is located in Iowa City, Iowa, and is scheduled Monday through Friday, 8:30 a.m. to 5:00 p.m., with a 30-minute lunch. It is a regular salaried position at 100% time. The position receives supervision from the HCCC Clinic Services Coordinators and may provide training and functional and/or administrative supervision to students and temporary staff. The University of Iowa Health Care describes its core values as welcoming, excellence, collaboration, accountability, respect, and empowerment.

Requirements

Bachelor’s degree or an equivalent combination of education and experience.
At least six months of clerical administrative work experience.
Experience working in customer service.
Excellent written, verbal, and interpersonal communication skills.
Demonstrated ability to work as a cooperative team member.
Proficiency with computer software applications, including Microsoft Office Suite.
Applicants must submit a resume and cover letter addressing how they meet the required and desired qualifications.
Successful candidates must self-disclose conviction history and complete a criminal background check and credential/education verification.
Five professional references will be requested and required at a later stage of the recruitment process.

Nice To Haves

Demonstrated attention to detail.
Excellent organizational skills.
Experience working with EPIC.
Knowledge of medical terminology.
Experience working with data.
Experience working in an outpatient healthcare setting.
Demonstrated ability to resolve issues related to customer concerns or workflow changes and challenges.
Knowledge of University of Iowa policies, procedures, and regulations.

Responsibilities

Schedule patient appointments and tests in EPIC, checking and verifying availability and following established guidelines.
Coordinate appointments with other University of Iowa Health Care departments as needed.
Answer incoming clinic calls, respond to questions, schedule appointments, route calls, and relay messages appropriately.
Perform reception duties, greet patients, assist with EPIC check-in, and ensure patients complete or sign required documentation.
Update patient address, telephone, insurance, MSP, and caregiver information.
Facilitate patient flow using the EPIC Department Appointments Report, direct patients to waiting areas, provide directions to other UI Health Care clinics, and provide parking validation.
Collect insurance co-payments at check-in in accordance with University policies; close the daily batch and print paperwork for the business office; complete variance reports; and maintain a personal cash drawer according to policy.
Work with the clinical supervisor to resolve immediate scheduling issues and notify the supervisor of unresolved issues.
Act as an intermediary between patients and nursing personnel regarding scheduling concerns and medical needs.
Contribute ideas and seek ways to improve assigned processes.
May perform other duties as assigned.
May provide training and functional and/or administrative supervision for students and temporary staff.