Access Coordinator II - Cancer Institute (GONC)

University of Arkansas System•Little Rock, AR

3d•Onsite

About The Position

The Access Coordinator II - Cancer Institute coordinates patient access to oncology services. The role includes scheduling appointments, processing referrals, verifying insurance coverage, and obtaining prior authorizations. The coordinator supports continuity of care by working with oncology providers, nurses, and multidisciplinary teams; communicates with patients about scheduling; maintains accurate records in the electronic health record; resolves access issues; and protects confidential patient information in accordance with HIPAA and organizational policies. The position is in the ICE | CORE PA Cancer Access Team B at the University of Arkansas for Medical Sciences. It is a regular clinical staff position in a medical ancillary support classification. The work shift varies, and the physical environment is inside a medical facility. The stated pay is $16.88 per hour.

Requirements

High school diploma, GED, or formal educational equivalent.
Two years of customer service experience, preferably in registration, billing, or scheduling in a healthcare environment.
Good communication skills.
Basic computer proficiency, preferably with MS Office.
Excellent telephone etiquette skills.
General knowledge of office machines, including printers and scanners.
Excellent customer service skills.
Knowledge of basic medical terminology.

Nice To Haves

Experience in registration, billing, or scheduling in a healthcare environment.

Responsibilities

Coordinate new patient consultations, follow-up appointments, and oncology-related procedures.
Process referrals, obtain medical records, and ensure required clinical documentation is available.
Verify insurance benefits, obtain prior authorizations, and resolve insurance-related barriers to care.
Answer calls, assist with appointment questions, and provide clear information about scheduling requirements.
Collaborate with oncology providers, nurses, and multidisciplinary teams to support continuity of care.
Maintain accurate patient demographics, appointment details, and documentation in the electronic health record.
Address scheduling conflicts, referral delays, and other issues affecting patient access.
Protect sensitive patient information and follow HIPAA regulations and organizational policies.