Cancer Institute Oncology Scheduling Coordinator 1- TGH Access Operations

Tampa General Hospital•Tampa, FL

About The Position

Under general supervision of the Supervisor or Team Leader, Patient Access, the Cancer Institute Oncology Scheduling Coordinator 1 serves as a primary point of contact for patients and clinical partners. The role delivers high-quality access services through inbound and outbound calls and uses advanced judgment to gather, validate, and document demographic, clinical, and financial information needed to create and maintain hospital accounts. The coordinator handles registration, scheduling, insurance eligibility and benefit verification, identification of services requiring prior authorization, and communication of patient financial responsibility, including copays and deductibles. The role explains consent and financial forms and supports compliance with CMS, Joint Commission (JCAHO), and HIPAA requirements. It collaborates with clinical staff, ancillary departments, insurance carriers, and external partners to facilitate timely access to care. With expanded responsibility for complex and specialized services, the coordinator independently schedules advanced procedures and treatments, including infusion services, and helps ensure clinical readiness and payer requirements are met. The role also serves as a resource for complex access workflows, supports peers through coaching and onboarding as assigned, and contributes to improvements in access workflows, patient experience, and operational efficiency. Duties are performed in alignment with Tampa General Hospital’s mission, vision, and values, with emphasis on accuracy, service excellence, and patient experience.

Requirements

Associate’s degree in Business or a related field.
Two to three years of experience in patient access, patient registration, or front- or back-end revenue cycle operations; healthcare call center experience may be accepted as a substitute.
Knowledge of medical terminology, oncology service workflows, and referral-to-treatment processes.
Knowledge of insurance benefit structures, eligibility requirements, and prior authorization processes across commercial, Medicare, and Medicaid payers.
Knowledge of regulatory, consent, and financial documentation requirements related to patient registration and scheduling.
Ability to accurately enter, validate, and retrieve patient demographic, clinical, and financial data in EHR, scheduling, and payer systems.
Ability to explain complex insurance, financial responsibility, and consent information clearly and compassionately to patients and caregivers.
Ability to coordinate across multidisciplinary teams, including nursing, providers, and ancillary departments, and address coverage barriers.
Ability to manage and prioritize high-volume inbound and outbound patient interactions while maintaining accuracy, professionalism, and a patient-centered approach.
Ability to problem-solve, escalate appropriately, and navigate competing priorities in a fast-paced oncology access environment.
An equivalent combination of education, certification, and demonstrated competencies may be substituted.

Responsibilities

Perform all core functions of the Patient Access Specialist role, with expanded responsibility for complex and specialized services.
Independently schedule advanced procedures and treatments, including infusion and other high-complexity services, ensuring clinical readiness and payer requirements are met.
Serve as a subject-matter expert for complex access workflows, insurance rules, and authorization processes.
Proctor, coach, and support peers by answering questions, modeling best practices, and assisting with onboarding or cross-training as assigned.
Identify and resolve complex access, registration, and coverage issues, escalating appropriately when necessary.
Communicate scheduling details, preparation instructions, and financial expectations clearly and compassionately to patients.
Collaborate with nursing staff, providers, ancillary departments, insurance carriers, and external partners to resolve access, coverage, and scheduling issues.
Ensure accurate documentation and compliance with regulatory and organizational standards.
Support continuous improvement initiatives related to access workflows, patient experience, and operational efficiency.
Perform duties in alignment with Tampa General Hospital’s mission, vision, and values.