Behavioral Health Access & Care Coordinator
About The Position
The Behavioral Health Access & Care Coordinator coordinates student intake, behavioral health triage, multi-tier case management, and proactive follow-up for students experiencing emotional distress, behavioral health concerns, or barriers to academic success. Reporting to the Counseling Center Coordinator, the role is a central point of contact for students seeking behavioral health support and works collaboratively with licensed counseling staff. The coordinator strengthens early identification, reduces barriers to care, facilitates timely referrals, and supports continuity of care between campus and community behavioral health providers. Work must remain within the employee’s qualifications and authorized scope of practice; independent clinical diagnosis, psychotherapy, suicide risk assessment, and clinical safety planning are reserved for appropriately qualified and authorized personnel. The coordinator supports the Garrett Lee Smith Campus Suicide Prevention Project through prevention outreach, referral coordination, data collection, and collaboration with university departments. The role embraces Concordia University Wisconsin & Ann Arbor’s mission and seeks to integrate faith into its work, including offering faith-based resources and support to students. It calls for Christ-centered servant leadership and dedication to student success, with the university’s mission, vision, and core values reflected in daily work.
Requirements
- Bachelor’s degree in psychology, social work, counseling, public health, human services, higher education, or a related field.
- Experience in case management, care coordination, student support, or behavioral health services.
- Strong communication, organizational, documentation, and interpersonal skills.
- Ability to work collaboratively with multidisciplinary campus and community partners.
- Understanding of confidentiality requirements, professional boundaries, and appropriate referral procedures.
- Support for the mission and values of Concordia University Wisconsin/Ann Arbor and the Lutheran Church Missouri Synod (LCMS).
Nice To Haves
- Master’s degree in counseling, social work, psychology, higher education, or a related field.
- Training in suicide prevention, crisis response, trauma-informed care, or motivational interviewing.
- Experience with electronic documentation systems and program evaluation.
- Familiarity with QPR, CAMS, Stanley-Brown Safety Planning Intervention, or related suicide prevention frameworks.
Responsibilities
- Coordinate behavioral health intake and initial triage to identify student needs and appropriate levels of support.
- Provide multi-tier case management and proactive follow-up for students experiencing emotional distress or barriers to care.
- Monitor referrals and facilitate connections to counseling, crisis services, community providers, and university support resources.
- Maintain communication with students to support engagement and continuity of care.
- Identify students who may need additional assessment or intervention and facilitate timely escalation to qualified clinical personnel.
- Support campus-wide suicide prevention and mental health promotion initiatives, including outreach activities such as September Mental Health Week, February Love Week, FOG Friendship Groups, and other approved programming.
- Collaborate with Athletics, Residence Life, faculty, student leaders, and campus departments to strengthen early identification and referral pathways.
- Educate students about available behavioral health and crisis resources.
- Coordinate with Counseling Services, Student Life, Residence Life, Campus Safety, academic support services, and community behavioral health providers.
- Facilitate appropriate referrals and follow-up while maintaining confidentiality.
- Participate in interdisciplinary student support meetings and coordinated care planning.
- Identify gaps in behavioral health service access and recommend improvements.
- Maintain accurate, confidential student support records in approved university systems.
- Track service utilization, referral completion, outreach activities, and project performance measures.
- Support required SAMHSA data collection, evaluation, and reporting.
- Participate in program planning, continuous quality improvement, and implementation meetings.
- Perform other duties as assigned.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Personal Spending Account, Flexible Spending Account, and/or Health Savings Account
- Disability and Survivor Plan
- Retirement Pension Plan
- Retirement 403(b) Savings Plan
- Basic Life and Supplemental Life Insurance
- Accidental Death and Dismemberment Coverage
- Critical Illness and Accident Insurance
- Tuition waiver benefits for employees and their qualified dependents
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
