Bilingual Behavioral Health Care Coordinator

Pillars Community Health•Berwyn, IL

6d•Hybrid

About The Position

The Care Coordinator supports children and families enrolled in Pillars Community Health’s HealthChoice Pathways to Success program, an Illinois initiative providing comprehensive care coordination for children with complex behavioral health challenges. The role coordinates access to behavioral, physical health, and social services and facilitates Child and Family Care Teams through either the High Fidelity Wraparound evidence-based service model or Intensive Care Coordination. The Care Coordinator coordinates integrated care, supports individualized care planning using IM+CANS, participates in Child and Family Teams, and works with case managers, caregivers, providers, and community agencies. The role includes maintaining participant documentation, conducting home and community visits, monitoring hospital-related alerts, and helping connect participants with follow-up care. Care Coordinators are trained in both service models but assigned to one model at a time; designation may change based on referral volume and program needs. The service area covers clients in the West Suburbs of Cook County. The position is scheduled Monday through Friday, 9:00 a.m. to 5:30 p.m., with flexibility to work evenings as client needs determine. It involves two to three days of in-person work at a Pillars Community Health office or in the community. Mileage for authorized work-related purposes is reimbursable. Compensation is $20.00–$25.00 per hour, based on experience, qualifications, bilingual skills, and internal comparisons.

Requirements

Bachelor’s degree, preferably in Human or Health Services or Health Education, or qualification for the Mental Health Professional designation as determined by the Illinois Department of Human Services.
Experience working with diverse child and family populations with intensive behavioral health needs, chronic health conditions, or alcohol and substance abuse.
Experience completing clinical documentation using SMART goal structures for a client caseload.
Fluency in English and Spanish.
Ability to work as part of a team and collaborate with consumers, referral sources, and community providers.
Ability to relate to a diverse population.
Excellent written and verbal communication skills.
Ability to multitask and meet ongoing clinical-documentation deadlines.
Experience and proficiency with Outlook and Microsoft Office programs, including Microsoft Teams.
Current valid Illinois driver’s license and a safe driving record.
Reliable transportation to travel to and from home- and community-based interventions.

Nice To Haves

Case management experience while providing care in home or community settings.

Responsibilities

Coordinate care for Pathways to Success participants using either the High Fidelity Wraparound or Intensive Care Coordination service model.
Meet the training and certification requirements of the High Fidelity Wraparound evidence-based practice model.
Maintain documentation required for organizational and service-delivery requirements.
Facilitate Child and Family Team meetings as required.
Conduct outreach and educate participants and families about the Wraparound process and Pathways to Success program.
Manage an assigned participant caseload through community outreach and care coordination assessments that identify child and family needs, strengths, and goals for service planning.
Gather information for IM+CANS and related care plans, including social and cultural factors that influence health.
Visit children and families in home and community-based settings.
Monitor daily alerts for participants entering emergency-room or inpatient hospital processes and other care interfaces; follow up with clients and facilitate post-discharge appointments.
Document care and service plans and other vital information in the electronic health record after each contact and service.
Lead care planning to identify direct care resources for physical and psychosocial needs, prioritize problems, and establish mutually agreed-upon client goals.
Participate in participant education, including developing materials, giving presentations, or supporting team members in those efforts.
Collaborate with multidisciplinary professionals and community agencies to provide coordinated care addressing health and related social determinants.
Participate in quality-improvement activities as assigned.
Maintain comprehensive, accurate, and ongoing client-record and program-report data.
Prepare reports for agency funders as needed.
Participate in agency meetings and in-services.
Perform other duties as assigned.