Bilingual Behavioral Health Care Coordinator

Pillars Community Health•Berwyn, IL

2d•$20 - $25•Hybrid

About The Position

The Care Coordinator serves as a link among the providers and community relationships involved in a client’s care, helping ensure continuity across physical health, behavioral health, and social services. The position supports children and families enrolled in Pillars Community Health’s HealthChoice Pathways to Success program, an Illinois initiative providing comprehensive care coordination for children with complex behavioral health challenges. The Care Coordinator delivers services through either the High Fidelity Wraparound or Intensive Care Coordination model and facilitates Child and Family Care Teams. The role coordinates integrated care, supports individualized care planning using IM+CANS, and works with case managers, caregivers, multidisciplinary professionals, and community agencies. Care Coordinators are trained in both service models but are designated to one model at a time; designation may change based on referral volume and family interest. The role serves clients in the West Suburbs of Cook County, with 2–3 days of in-person work at the PCH office or in the community. The schedule is Monday–Friday, 9:00 a.m.–5:30 p.m., with flexibility to work evenings as client needs determine. Pay is $20–$25 per hour, based on experience, qualifications, bilingual skills, and comparison with similar employees.

Requirements

Bachelor’s degree required, preferably in Human or Health Services or Health Education, or meet the Department of Human Services’ Mental Health Professional (MHP) designation.
Experience working with diverse child and family populations with intensive behavioral health needs, chronic health conditions, or alcohol and substance abuse.
Experience completing clinical documentation using SMART goal structures for a client caseload.
Bilingual fluency in English and Spanish required.
Ability to work as part of a team and collaborate with consumers, referral sources, and community providers.
Ability to relate to a diverse population.
Excellent written and verbal communication skills.
Ability to multitask and meet ongoing clinical-documentation deadlines.
Experience and proficiency with Outlook and Microsoft Office programs, including Microsoft Teams.
Maintain a safe driving record and current valid Illinois driver’s license.
Reliable transportation for travel to and from home- and community-based interventions.

Nice To Haves

Case management experience while providing care in home or community settings is preferred.

Responsibilities

Coordinate care for Pathways to Success clients through either the High Fidelity Wraparound or Intensive Care Coordination service model.
Meet the training and certification requirements for the High Fidelity Wraparound evidence-based practice model.
Maintain documentation required for organizational and service-delivery requirements.
Facilitate Child and Family Team meetings as required.
Conduct outreach and educate participants and families about the Wraparound process and Pathways to Success program.
Manage an assigned participant caseload through community outreach and help conduct care coordination assessments identifying the child and family’s needs, strengths, and goals.
Gather information for IM+CANS and related care plans, including social and cultural factors influencing health.
Conduct visits with children and families in home and community-based settings.
Monitor daily alerts concerning participants entering emergency room or inpatient hospital processes and other coordinated-care interfaces; follow up with clients and facilitate post-discharge appointments.
Document care and service plans and other vital information in the electronic health record after each contact and service.
Lead care planning to identify direct-care resources for physical and psychosocial needs, prioritize problems, and establish mutually agreed-upon client-specific goals.
Participate in participant education, including developing materials, conducting presentations, or supporting team members in these activities.
Collaborate with multidisciplinary professionals and community agencies to provide coordinated care addressing health and related social determinants.
Participate in assigned quality-improvement activities.
Maintain comprehensive, accurate, and continual data in client records and program reports.
Prepare reports for agency funders as needed for the position.
Participate in agency meetings and in-services.
Perform other duties as assigned.