Behavioral Health Care Coordinator

NORTHSHORE HEALTH CENTERS•Demotte, IN

4d•Onsite

About The Position

The Behavioral Health Care Coordinator is a core member of the care team, working with the patient’s medical provider, psychiatric consultant, and the broader primary care team. Under the guidance of the medical provider and, when appropriate, other mental health and substance use providers, this role supports and coordinates patients’ mental and physical health. The position is based in an ambulatory care environment and involves frequent personal and telephone contact with patients, physicians, and other healthcare personnel. Work can be stressful, and interactions are constant and sometimes interruptive. Travel outside Northshore locations is rare. Duties may change and may include other tasks assigned by management.

Requirements

Meet the minimum education or credential requirements applicable under Indiana state and HRSA requirements: Certified or Registered Medical Assistant, Licensed Practical Nurse, Advanced Practical Nurse, or Registered Nurse licensing.
One year of behavioral health and/or coordination experience.
Valid CPR certification.
Ability to analyze situations and solve problems at strategic and tactical levels.
Excellent interpersonal and customer service skills.
Ability to comprehend, interpret, and apply applicable laws, guidelines, regulations, ordinances, and policies.
Ability to acquire a thorough understanding of the organization's hierarchy, jobs, qualifications, compensation practices, and related administrative practices.
Organization and planning skills.
Critical thinking and problem-solving skills.
Ability to maintain composure and use emotional intelligence.
Ethical reasoning and decision-making skills.
Strong attention to detail.
Ability to receive and respond to feedback.
Excellent verbal and written communication skills.
Time management, prioritization, and a sense of urgency.
Proficiency with Microsoft Office Suite or related software.

Nice To Haves

Two years of experience working within a healthcare setting.
Bilingual ability.

Responsibilities

Schedule appointments with behavioral health, substance use disorder, and psychiatric providers.
Provide education and community resources for mental health conditions and addiction management services.
Coach and encourage patients in self-management by promoting SMART goals.
Close the loop on behavioral health, substance use, and other psychiatric-related referrals to increase access to care.
Assist with transitions of care from emergency departments or inpatient facilities for patients with behavioral health, substance use, or psychiatric-related conditions.
Provide and explain discharge instructions and patient education, and give patients the opportunity to ask questions or raise concerns before leaving appointments.
Coordinate and provide access to individual and family support services.
Follow up with patients to assess progress toward goals and identify ways to overcome barriers.
Communicate effectively with the patient’s care team and primary care provider to exchange information, understand clinical challenges, and provide updates on care management and self-management support.
Maintain proficiency across training areas in daily work and attend required meetings and training sessions.
Perform other tasks assigned by management.