Behavioral Health Urgent Care Coordinator

Trinity Health•Ann Arbor, MI

About The Position

Provides clinical and operational oversight of the Behavioral Health Urgent Care services grant, assisting patients and their support systems throughout the treatment process. Coordinates services through clinical workflow development, colleague training and education, collaboration with internal and external teams, and grant-related data collection and reporting. The position also has a direct service component, including clinical assessment and treatment when needed, short-term psychotherapy or counseling, and coordination of patient-centered behavioral health care. The coordinator supports evidence-based, recovery-focused care; develops treatment goals and interventions with patients and the Urgent Care team; helps patients build self-management skills; and connects them with treatment providers, community services, navigators, and peer support. The role also provides consultation and training to Trinity Health Ann Arbor/Livingston providers and staff.

Requirements

Master’s degree in counseling, psychology, or social work.
Must be licensed or certified in the state of Michigan and adhere to the code of ethics for the area of licensure.
Training in substance use disorder is highly desirable; CAADC or a Development Plan is strongly encouraged.
Experience working with patients who have complex medical conditions is desired.

Nice To Haves

Three or more years of experience in behavioral health or crisis care is preferred.
Grant experience is preferred.
Training in substance use disorder is highly desirable.
CAADC or a Development Plan is strongly encouraged.
Experience working with patients who have complex medical conditions is desired.

Responsibilities

Maintain constructive working relationships, help resolve workplace problems, and follow Trinity Health’s Code of Conduct, service standards, mission, values, and policies.
Protect the confidentiality of patient, physician, colleague, and visitor information.
Perform job duties safely and promptly report hazards and unsafe practices to management.
Help develop workflows, policies, and procedures to optimize telehealth services and effective service delivery.
Develop staff training to support high-quality service delivery across internal and external resources.
Coordinate patient care with internal programs and services and external organizations.
Collect and report data accurately in accordance with grant requirements and help prepare required reports.
Complete clinical assessments and provide treatment when needed to support the Urgent Care team.
Select therapeutic interventions and develop behavioral care plans, goals, and interventions with the Urgent Care team and patient, using clinical knowledge, critical thinking, and evidence-based practice.
Provide short-term psychotherapy and/or counseling to individuals and families as needed.
Promote a recovery-focused environment and patient-centered treatment approach.
Provide patients with self-management skills and educational information to support participation in treatment and recovery.
Coordinate with Community Health Navigators, Peer Recovery Coaches, and Peer Support Specialists to maintain referrals and coordinate services.
Ensure complete, accurate, and timely clinical documentation in the EHR in accordance with documentation and billing requirements.
Support consistent delivery of appropriate evidence-based services and measurable improvements in quality of care.
Provide behavioral health education and connect individuals and families with community resources.
Monitor and coordinate health services, including links to treatment providers and community services as appropriate.
Systematically follow up to assess treatment-plan effectiveness and document patient-care outcomes.
Provide timely updates to the Urgent Care team and other treatment team members about care, recommendations, and patient progress through communication, EHR documentation, case reviews, and record reviews.
Communicate regularly with the care team to jointly assess, prioritize, and respond to patient needs.
Provide consultation and training to Trinity Health Ann Arbor/Livingston providers and staff.