Patient Access Coordinator I

Brown Medicine•Los Angeles, CA

4d•$18 - $27•Onsite

About The Position

The Patient Access Coordinator I ensures the integrity of data collected during registration to support accurate patient identification and patient safety. The role collects or facilitates accurate, timely payment for services and provides superior customer service to internal and external customers. Employees are expected to model Brown University Health’s values of Compassion, Accountability, Respect, and Excellence, as well as its core Success Factors: Instill Trust and Value Differences; Patient and Community Focus; and Collaborate. This is a per-diem position at Saint Anne’s Hospital in Fall River, Massachusetts, with a variable work shift. Driving is not required.

Requirements

High school diploma or equivalent required.
Aptitude for or familiarity with patient access tools, systems, and technologies.
Microsoft Office skills required.
Excellent customer service and communication skills.
Comfort with the collection process.
Comfort securing solutions for uninsured patients.
Proven ability or expressed willingness to work as part of a team.

Nice To Haves

One to two years of experience in a hospital, clinic, physician office, or related field preferred.
Knowledge of medical terminology preferred.
Graduation from a Medical Assistant or Medical Terminology course preferred.
Associate degree or equivalent preferred.

Responsibilities

Greet, receive, and escort patients as required and in accordance with customer service guidelines.
Collect and verify patient demographic, insurance eligibility, and financial information, and accurately document it in hospital computer systems.
Consistently and accurately use department standard operating procedures and supporting tools, software, and websites.
Identify current and prior patient-responsible balances, educate patients about their financial responsibilities, and collect payments.
Screen self-pay patients, identify potential solutions, and facilitate the solution application process manually or electronically, or arrange patient payment as appropriate.
Interview patients at bedside as needed to facilitate timely and effective solutions in the Emergency Department.
Assist patients in establishing secured installment plans when applicable.
Ensure hospital and regulatory requirements are met, including signatures, distribution of patient rights, health care proxies, and HIPAA requirements.
Ensure registration paperwork is completed to facilitate efficient patient flow.
Meet performance standards set by Patient Access leadership, including quality, collections, customer service, screening and solution rates, and productivity.
Deliver exemplary customer service in accordance with hospital expectations and guidelines.
Work effectively with Patient Access peers and other hospital departments.
Perform other duties as assigned.