Patient Access Coordinator

PT Solutions Physical Therapy • Augusta, GA

2d • $16 - $18

About The Position

The Patient Access Coordinator is the first point of contact for patients at PT Solutions Physical Therapy. The role manages patient check-in and check-out, payments, scheduling, and documentation while supporting a positive and efficient clinic experience. The coordinator helps maintain accurate patient information, supports clinic operations, and facilitates communication between patients and care teams.

The position also supports ongoing clinic operations, special projects, and coverage needs. PT Solutions describes itself as a clinician-founded, mission-driven physical therapy practice focused on expanding access to quality care, and offers ongoing training, mentorship, and opportunities for career advancement.

Requirements

• High school diploma or GED; submission of a diploma for the highest level of education obtained is required.
• Strong communication and customer service skills.
• Ability to multitask and prioritize effectively in a busy clinic environment.
• High accuracy and attention to detail.
• Ability to collect payments and confidently discuss financial responsibilities.
• Proficiency in Microsoft Office and comfort using multiple software systems.
• Professional, empathetic, patient-centered approach.
• Ability to follow workflows, protocols, and compliance requirements.
• Strong problem-solving and conflict-resolution skills.
• Ability to work independently and as part of a team.
• Must meet all compliance, background check, and onboarding requirements.

Nice To Haves

• 1–2 years of customer service or healthcare front office experience preferred.
• Experience using EMR systems and scheduling platforms strongly preferred.

Responsibilities

• Greet patients, manage check-in and check-out, verify information, and schedule follow-up appointments.
• Handle payments, explain financial responsibilities, and maintain accurate daily financial records.
• Support clinic operations by managing phones, schedules, referrals, and EMR documentation.
• Assist patients with questions and address concerns professionally to provide a positive patient experience.
• Follow HIPAA, insurance, and documentation requirements.
• Collaborate with therapists and internal teams to coordinate care and resolve access or scheduling issues.
• Assist with clinic operations and special projects, and provide coverage support as needed.

Benefits

• Professional development through strategic internal platforms and ongoing training and mentorship.
• Career progression opportunities with a nationwide physical therapy practice.
• Paid Time Off (PTO) and either Sick Leave or Extended Illness Bank (EIB) accrual, dependent on state laws.
• Reimbursement for endurance race entry fees.
• Competitive compensation with the ability to earn performance-based incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED