Patient Access Referral Coordinator- Admitting (Full-Time, Temporary, Days)

Enloe Health • Chico, CA

2d

About The Position

The Patient Access Referral Coordinator works under the direction of the Patient Access Manager and performs duties professionally and in an organized manner, with minimal supervision. The role requires strict confidentiality in all matters pertaining to Enloe Health patients. The coordinator verifies and updates patient demographic information and insurance eligibility; collects and processes departmental referrals and external reports; and enters data into the Electronic Medical Record (EMR). The coordinator ensures orders include required demographic, insurance, and supporting documentation, including chart notes needed for authorization.

The coordinator communicates with the Imaging clinical team to ensure orders meet required criteria, such as required lab work, prior exams, or chart notes for the Radiologist. The role also works with the Patient Access Referral Authorization Specialist regarding authorization issues and with Patient Access Scheduling Coordinators to expedite orders when requested by a physician or the Clinical Imaging team. The coordinator triages incoming external orders to ensure the appropriate protocol is used based on the diagnosis and contacts external providers to obtain corrected orders when needed.

The position creates a friendly, cooperative impression in interactions with internal and external customers, prioritizes and manages multiple functions in a fast-paced environment, and maintains an orderly work environment that supports referring providers. This is a full-time, temporary, day-shift position with 8-hour shifts, variable days off, and 80 hours per pay period. The stated compensation range is $21.82–$29.45; pay is based on applicable experience.

Requirements

• Two years of experience in a medical front-office or back-office setting and two years of clerical and data-entry experience, or one year of experience as a Patient Access Representative at Enloe Health.
• Technical competence, communication skills, organization and planning skills, creative problem-solving ability, and sensitivity to patients and families in crisis.
• Knowledge of specialty-specific diagnoses.
• Ability to communicate knowledgeably and articulately with clinic staff.
• Ability to work professionally, positively, efficiently, and tactfully with department staff and hospital personnel.
• Ability to deal professionally and tactfully with the public regarding questions or concerns about patients’ conditions, status, and care.
• Ability to interface with hospital departments to use resources to maximize patient care expediently.
• Ability to adjust priorities as patient status and workloads change.
• Computer data-entry skills.
• Ability to fulfill the essential functions of the position.

Nice To Haves

• Knowledge of medical terminology.
• Referral experience with diagnostic procedures.
• Ability to deal with the public professionally and tactfully regarding questions or concerns about patients’ conditions, status, and care is described as preferred.

Responsibilities

• Verify and update patient demographic information and verify insurance eligibility.
• Collect and process departmental referrals and external reports, and enter data into the Electronic Medical Record daily.
• Ensure orders include required demographic and insurance information and supporting documentation, including chart notes needed to obtain authorization.
• Communicate with the Imaging clinical team to ensure orders meet required criteria, including lab work, prior exams, and chart notes needed by the Radiologist.
• Work with the Patient Access Referral Authorization Specialist on authorization issues or concerns.
• Coordinate with Patient Access Scheduling Coordinators to expedite orders as deemed necessary by a physician or the Clinical Imaging team.
• Triage incoming external orders to ensure the proper protocol is used based on the diagnosis related to the requested image.
• Communicate with external providers and obtain corrected orders when needed.
• Maintain strict confidentiality regarding patient matters.
• Create a friendly, cooperative impression in interactions with internal and external customers.
• Prioritize and manage multiple functions in a fast-paced environment.
• Establish and maintain an orderly work environment that supports smooth operations for the Referring Provider.

Benefits

• $0 premium medical plan, including vision insurance.
• Prescription and dental group insurance.
• Retirement plan with employer match.
• Paid time off plan that starts accruing immediately and can be used as it is earned.
• Extended Sick Leave.
• Flexible Spending Accounts for unreimbursed medical expenses and dependent care.
• Employee Assistance Program.
• Educational Assistance.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed