Patient Access Coordinator

CCRM Fertility•Frisco, TX

2d•Onsite

About The Position

The Patient Access Coordinator serves as a key connection between patients and the Care Center, helping ensure a positive, organized, and efficient experience when patients enter CCRM Fertility. The role greets and registers patients, answers phones, collects patient and insurance information, completes medical record requests, and provides front-office administrative support. The position reports to the Practice Administrator and is based at 8380 Warren Pkwy, Suite 201, Frisco, Texas 75034. The listed regular schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m.; rotating weekend, evening, and holiday availability is also required.

Requirements

High school diploma or GED.
At least one year of administrative experience.
Ability to work rotating weekends, evenings, and holidays.
Ability to perform the described duties, with or without reasonable accommodation, including communicating with others, sitting at a desk, working on a computer, reading, and operating standard office equipment.

Nice To Haves

Previous experience in reproductive medicine or women's health.
Prior experience with Athena.

Responsibilities

Greet and welcome patients upon arrival and provide answers or general information.
Scan insurance cards, photo identification, and prior medical records.
Process co-pays, procedure pre-payments, and past-due balances before scheduled services.
Schedule or reschedule appointments, identify no-shows, and promptly communicate schedule changes.
Monitor the Athena correspondence dashboard for returned mail.
Complete eligibility work queues and identify incorrect insurance information or inaccurate Progyny eligibility status.
Protect confidential information and patient medical records.
Answer phone calls, take messages, and forward them according to urgency.
Contact patients who are missing new-patient paperwork two days before their appointments.
Mail patient information and educational materials.
Monitor faxes and distribute them to appropriate staff or departments.
Maintain the lobby, open the Care Center, and turn on equipment before opening.
Ensure the building is locked and secured at closing.
Perform other duties as assigned.

Benefits

Paid time off and paid holidays.
Medical, dental, and vision insurance.
Health benefits eligible the first day of the month following the start date.
401(k) plan with company match, available the first of the month following two months of service.
Basic and supplemental life insurance.
Employee Assistance Program.
Short-term disability.
Flexible spending accounts, including dependent care and commuter benefits.
Health Savings Account.
CCRM paid family medical leave, eligible after one year.
Supplemental options including critical illness, hospital indemnity, and accident coverage.
Professional development, job training, and cross-training opportunities.
Bonus potential.
Potential overtime pay at time and a half.
Holiday differential pay at time and a half.
Weekend shift differential of $4.00 per hour.