Patient Access Coordinator - Mobile

Texas Children's Medical Center • Conroe, TX

1d • Onsite

About The Position

The Patient Access Coordinator-MOBILE assists leadership with all aspects of patient access while maintaining compliance with EMTALA, JCAHO, and other applicable hospital and government regulations. The role supports timely and accurate patient registration and serves as a liaison among patients and families, payers, Healthcare Information Management (Medical Records), Patient Financial Services, and other health care team members.

The coordinator performs mobile registration at the point of care, using a Workstation on Wheels for bedside and unit-based collection and verification of demographic, insurance, and consent information while providing compassionate and efficient service. The role also supports training and mentoring, audits patient accounts, reports trends to leadership, and helps identify additional training needs. Coverage includes admissions, the emergency department, and other areas as business needs require.

Requirements

• High school diploma or GED.
• At least 2 years of experience in scheduling or registration.

Nice To Haves

• Bachelor's degree.
• Call Center experience.

Responsibilities

• Cover admissions, the emergency department, and other areas as business needs require.
• Assist with departmental training and mentoring initiatives and other aspects of Patient Access Services.
• Participate in special assignments, programs, and improvement initiatives, with successful outcomes.
• Provide liaison support for system issues.
• Provide management support and supervision of daily operations.
• Provide system and process training to new employees.
• Complete access requests for new employees.
• Assist staff with questions about processes and system issues.
• Conduct monthly audits of patient accounts to ensure accurate registrations.
• Report audit data to leadership and use the information to support training initiatives.
• Clearly define coverage for registration areas to assist team members.
• Mentor department employees to support their success.
• Perform mobile bedside and unit-based registration, including collecting and verifying demographic, insurance, and consent information.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED