Patient Access Representative - Mobile
About The Position
The Patient Access Representative - Mobile ensures timely and accurate patient registration, serving as a liaison among patients and families, payers, Medical Records, Patient Financial Services, and other health care team members. The role supports patient tracking and billing by obtaining and verifying complete demographic information, financially securing accounts, and collecting patients’ out-of-pocket responsibility to maximize hospital reimbursement. The representative maintains compliance with EMTALA, The Joint Commission, and other applicable hospital and government regulations. The position identifies patients who may qualify for government resources or the hospital’s charity program and refers them to a financial counselor. It also performs mobile bedside and unit-based registration using a Workstation on Wheels, collecting and verifying demographic, insurance, and consent information while providing compassionate and efficient service at the point of care. The representative may provide overflow coverage or support during downtime in Admissions areas.
Requirements
- High school diploma or GED required.
Nice To Haves
- Six months of experience as an admissions representative or counselor performing all aspects of the registration process.
Responsibilities
- Provide overflow coverage or support during downtime in Admissions areas, carrying out responsibilities described in the applicable job descriptions.
- Obtain, verify, and enter complete and accurate demographic information on patient accounts to support revenue-cycle processing.
- Financially secure patient accounts in a customer service-oriented manner to maximize hospital reimbursement.
- Pursue collections at the time of service to improve the efficiency and accuracy of the collection process.
- Provide complete and accurate documentation for each visit to support compliance with hospital and government regulations.
- Support process improvements through data compilation, customer service, monitoring and evaluating departmental roles, and proposing improvement initiatives.
- Obtain patient or guarantor signatures for release of information, consent to treat, financial responsibility statements, Medicare and Champus forms, and other required paperwork.
- Review and scan insurance cards at the time of service and ensure the information matches the patient accounting system.
- Identify patients who may qualify for government resources or the hospital’s charity program and refer them to a financial counselor.
- Perform bedside and unit-based mobile registration, collecting and verifying demographic, insurance, and consent information.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
