Patient Access Representative
About The Position
The Patient Access Representative performs patient registration and admitting across assigned hospital access areas, which may include the Emergency Department, main registration, and admitting. The role gathers, verifies, and updates demographic, insurance, and account information in multiple systems for registration, scheduling, and documentation; identifies and escalates discrepancies or complex scenarios; supports workflow during high-volume periods; and works with the care team, patients, and families to support a positive experience. Success in this role requires accuracy, strong customer service, accountability for relationship-based care and the organization’s mission and values, and adherence to privacy and regulatory requirements.
Requirements
- High school diploma or GED upon hire.
- 1–3 years of relevant customer service experience, upon hire.
Nice To Haves
- 1–3 years of relevant customer service experience in a healthcare patient access setting is preferred.
- Knowledge of patient registration procedures and documentation.
- Knowledge of health insurance payers.
- Knowledge of real-time insurance eligibility verifications.
Responsibilities
- Perform patient registration across assigned access points, ensuring accurate demographic information, insurance eligibility and benefits verification, and complete, confidential documentation in the electronic health record.
- Scan, index, and manage patient documentation to support registration, billing, and clinical workflows in accordance with organizational standards.
- Communicate patient financial responsibility using established education tools and scripts, including estimates and patient liabilities, and collect payments at the time of service as appropriate.
- Schedule, confirm, and revise patient appointments to support timely access to care and adherence to provider and clinic workflows.
- Identify and resolve routine registration, insurance, and encounter discrepancies; follow established workflows to escalate complex or non-standard issues.
- Provide patient-facing support via telephone and other approved communication channels, including answering inquiries, routing calls, and documenting interactions per standard procedures.
Benefits
- Benefits that complement work/life balance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
