Patient Access Representative

Parrish Medical Center • Titusville, FL

6d

About The Position

The Patient Access Representative (PARI) reports to the Patient Access Manager and/or Supervisor and performs patient registrations at Parrish Healthcare hospitals and off-site locations. The representative interviews patients to obtain demographic, insurance, and clinical information for entry into the electronic medical record (EMR), and contacts providers as needed. The position promotes and demonstrates Parrish Healthcare’s Culture of Choice® and philosophies, providing professional, exemplary customer service in accordance with H.E.A.R.T. guidelines.

Requirements

• High school diploma or GED required.
• No experience required.
• Follow EMTALA, HIPAA, and other regulatory guidelines.

Nice To Haves

• One to two years of related experience preferred.

Responsibilities

• Interview patients, relatives, or other responsible individuals to obtain necessary information.
• Enter accurate and complete information into the system and complete verifications, signatures, and authorizations accurately and on time.
• Explain policies regarding services, pricing, insurance billing, and account payments.
• Obtain or create copies of supporting documentation and save them according to policy.
• Work with physician offices and ancillary departments, providing information or forwarding relevant documents as needed.
• Answer incoming calls promptly and professionally.
• Make outgoing calls to patients and providers to obtain updated or corrected order information.
• Meet or exceed performance expectations and complete work within required timeframes.
• Attend in-service presentations and complete mandatory education, annual net learning modules, and other assigned classes by established deadlines.
• Adhere to the Code of Conduct philosophy and Mission and Value Statement.
• Follow EMTALA, HIPAA, and other regulatory guidelines.
• Identify departmental and hospital problems or safety issues that could put patients, visitors, or staff at risk, and report medical errors or safety concerns through the hotline, RL, or directly to a supervisor, manager, or director.
• Know and follow fire, disaster, and safety procedures and regulations applicable to the work area.
• Perform similar or related duties as assigned.

Benefits

• Benefits start on Day 1.
• Health, dental, and vision insurance.
• 403(b) retirement program.
• Tuition reimbursement/educational assistance.
• Employee Assistance Program (EAP), flexible spending, accident, critical, and other applicable benefits.
• Annual accrual of 152 Personal Leave Bank (PLB) hours.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED