Patient Access Representative

Shriners Children's • Chicago, IL

13d

About The Position

The Patient Access Representative ensures that patients who need appointments are scheduled for services in a timely manner. As a first point of contact for patients and families, this role facilitates access to care in alignment with Shriners Children’s mission and goals. The representative provides excellent customer service when communicating with patients, families, and physicians and relays issues to management when they may cause service delays. The role also supports management by observing processes, identifying opportunities, and suggesting improvements.

Requirements

• High school diploma or equivalent (GED).
• Three years of experience in patient access, scheduling, registration, or customer service in a healthcare environment.

Nice To Haves

• Associate degree or higher in a relevant field of study.
• Experience using an Electronic Health Record (EHR), such as Epic or Cerner.
• Proficiency with Microsoft 365 products, such as Word and PowerPoint.
• Experience with Contact Center software, such as Cisco, Invoca, or Calabrio.

Responsibilities

• Serve as a first point of contact for new and established patients, providing information needed to schedule requested services.
• Use critical thinking skills and healthcare knowledge to facilitate scheduling.
• Use independent judgment to accommodate special requests from internal and external customers when appropriate.
• Triage System Contact Center calls to the appropriate areas, following management guidelines and scripts.
• Follow established protocols and use multiple software applications to schedule appointments as needed.
• Obtain and enter accurate scheduling and registration information, including patient demographics, insurance, guarantor, and clinical information, to initiate financial clearance activities such as benefit eligibility and verification, pre-certification notification, and payment review.
• Provide customer service to patients, families, and physicians, and notify management of issues that may result in service delays.
• Observe processes, identify opportunities, and suggest process improvements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED