Patient Access Representative

St Michael Medical Center • Silverdale, WA

6d • $22 - $34

About The Position

The Patient Access Representative performs patient registration and admitting functions across assigned hospital access areas, including the Emergency Department, main registration, admitting, and other patient access points. The role gathers, verifies, and updates demographic, insurance, and account information to ensure accurate, timely patient data capture.

The representative uses multiple systems to support registration, scheduling, documentation, and inquiries; identifies and escalates discrepancies or complex scenarios according to established procedures; and assists with workflow needs during scheduled and high-volume periods. The role collaborates with the healthcare team and engages patients and families to support a positive access experience, while demonstrating attention to detail, adaptability, relationship-based care, and compliance with privacy standards and regulatory requirements.

Requirements

• High school graduate or GED.
• One year of relevant experience in healthcare; patient access setting experience is preferred.
• Knowledge of patient registration procedures and documentation.
• Knowledge of health insurance payers.
• Knowledge of real-time insurance eligibility verifications.

Nice To Haves

• Experience in a patient access setting.

Responsibilities

• Perform patient registration across assigned access points, ensuring accurate demographic information, insurance eligibility and benefits verification, and complete, confidential documentation in the electronic health record.
• Scan, index, and manage patient documentation to support registration, billing, and clinical workflows in accordance with organizational standards.
• Communicate patient financial responsibility using established education tools and scripts, including estimates and patient liabilities, and collect payments at the time of service as appropriate.
• Schedule, confirm, and revise patient appointments to support timely access to care and adherence to provider and clinic workflows.
• Identify and resolve routine registration, insurance, and encounter discrepancies, and escalate complex or non-standard issues through established workflows.
• Provide patient-facing support by telephone and other approved communication channels, including answering inquiries, routing calls, and documenting interactions according to standard procedures.
• Assist with workflow needs during scheduled and high-volume periods and collaborate with the healthcare team.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED