Patient Access Representative
About The Position
The Patient Access Representative performs patient registration and admitting across assigned hospital access areas, which may include the Emergency Department, main registration, and admitting. The role gathers, verifies, and updates demographic, insurance, and account information across multiple systems for registration, scheduling, and documentation. The representative identifies and escalates discrepancies or complex scenarios, supports workflow during high-volume periods, and works with care teams, patients, and families to support a positive experience. The position requires accuracy, strong customer service, accountability for relationship-based care, alignment with the organization's mission and values, and adherence to privacy and regulatory requirements. CHI St. Vincent Hot Springs is a faith-based, not-for-profit hospital serving Hot Springs, Arkansas, and surrounding communities, and is part of CommonSpirit Health.
Requirements
- High school graduate or GED.
- Accuracy, strong customer service, and accountability for relationship-based care.
- Adherence to privacy and regulatory requirements.
Nice To Haves
- One year of relevant experience in healthcare or a patient access setting is preferred.
- Knowledge of patient registration procedures and documentation.
- Knowledge of health insurance payers.
- Knowledge of real-time insurance eligibility verification.
Responsibilities
- Perform patient registration across assigned access points, ensuring accurate demographic information, insurance eligibility and benefits verification, and complete, confidential documentation in the electronic health record.
- Scan, index, and manage patient documentation to support registration, billing, and clinical workflows in accordance with organizational standards.
- Communicate patient financial responsibility using established education tools and scripts, including estimates and patient liabilities, and collect payments at the time of service as appropriate.
- Schedule, confirm, and revise patient appointments to support timely access to care and provider and clinic workflows.
- Identify and resolve routine registration, insurance, and encounter discrepancies, and escalate complex or non-standard issues through established workflows.
- Provide patient-facing support by telephone and other approved communication channels, including answering inquiries, routing calls, and documenting interactions according to standard procedures.
- Support workflows during high-volume periods and work with the care team, patients, and families to support a positive experience.
Benefits
- Benefits that complement and support work/life balance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
