Patient Access Representative - Mobile

Texas Children's Hospital • The Woodlands, TX

3d

About The Position

The Patient Access Representative ensures timely and accurate patient registration by serving as a liaison among patients and families, payers, Healthcare Information Management (Medical Records), Patient Financial Services or Business Services, and other healthcare team members. Using a unique medical record number, the representative facilitates patient tracking and billing by obtaining and verifying complete demographic information, financially securing accounts, and collecting guarantors’ out-of-pocket responsibility to maximize hospital reimbursement.

The role maintains compliance with EMTALA, The Joint Commission, and other hospital and government regulations applicable to the admissions setting. It also identifies patients who may be eligible for government resources or the hospital’s charity program and refers them to a financial counselor. The representative performs mobile registration at the point of care, using a Workstation on Wheels to collect and verify demographic, insurance, and consent information at the bedside and in applicable units while providing compassionate, efficient service.

Responsibilities

• Obtain and verify complete and accurate patient demographic information.
• Facilitate patient tracking and billing using a unique medical record number.
• Financially secure accounts and collect out-of-pocket responsibility from guarantors to maximize hospital reimbursement.
• Maintain compliance with EMTALA, The Joint Commission, and applicable hospital and government regulations for the admissions setting.
• Identify patients who may qualify for government resources or the hospital’s charity program and refer them to a financial counselor.
• Perform mobile bedside and unit-based registration using a Workstation on Wheels.
• Collect and verify demographic, insurance, and consent information at the point of care.
• Provide compassionate and efficient service.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed