Patient Access Representative - Mobile
About The Position
The Patient Access Representative—Mobile ensures timely and accurate patient registration and serves as a liaison among patients and families, payers, Medical Records, Patient Financial Services, and other healthcare team members. The role uses unique medical record numbers to support patient tracking and billing by collecting and verifying complete demographic information, securing accounts financially, and collecting guarantors’ out-of-pocket responsibility to maximize hospital reimbursement. The representative maintains compliance with EMTALA, The Joint Commission, and other applicable hospital and government regulations. The position performs mobile registration at the point of care, using a Workstation on Wheels for bedside and unit-based collection and verification of demographic, insurance, and consent information while providing compassionate and efficient service. It may also provide overflow coverage or coverage during downtime in Admissions areas and is accountable for the responsibilities in the applicable Admissions job descriptions. The representative identifies patients who may qualify for government resources or the hospital charity program and refers them to a financial counselor.
Requirements
- High school diploma or GED.
- Six months of experience as an admissions representative or counselor performing all aspects of the registration process is preferred.
Nice To Haves
- Six months of experience as an admissions representative or counselor performing all aspects of the registration process.
Responsibilities
- Obtain, verify, and enter complete and accurate demographic information on patient accounts to support processing through the revenue cycle.
- Financially secure patient accounts in a customer-service-oriented manner to maximize hospital reimbursement.
- Pursue collections at the time of service to improve the efficiency and accuracy of the collection process.
- Provide complete and accurate documentation for each visit to support compliance with hospital and government regulations.
- Support process improvements by compiling data, providing customer service, monitoring and evaluating departmental roles, and proposing improvement initiatives.
- Obtain patient or guarantor signatures for releases of information, general consent to treat, statements of financial responsibility, Medicare and Champus forms, and other required paperwork.
- Review and scan insurance cards at the time of service and verify that the information matches the patient accounting system.
- Perform mobile bedside and unit-based registration, collecting and verifying demographic, insurance, and consent information.
- Identify patients who may qualify for government resources or the hospital charity program and refer them to a financial counselor.
- Provide overflow coverage or coverage during downtime for Admissions areas, as applicable.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
