Patient Access Representative - Mobile

Texas Children's Hospital•Conroe, TX

About The Position

The Patient Access Representative ensures timely and accurate patient registration and serves as a liaison among patients and families, payers, Healthcare Information Management, Patient Financial Services, and other health care team members. The role supports patient tracking and billing by collecting and verifying demographic information, financially securing accounts, and collecting patients’ out-of-pocket responsibility from guarantors to maximize hospital reimbursement. The representative maintains compliance with EMTALA, The Joint Commission, and other applicable hospital and government regulations. The representative identifies patients who may qualify for government resources or the hospital’s charity program and refers them to a financial counselor. Mobile registration is performed at the bedside and in units using a Workstation on Wheels, including collection and verification of demographic, insurance, and consent information while providing compassionate, efficient service at the point of care. The representative may also provide overflow or downtime coverage for Admissions areas.

Requirements

High school diploma or GED.

Nice To Haves

Six months of experience as an admissions representative or counselor performing all aspects of the registration process.

Responsibilities

Provide overflow coverage or coverage during downtime for Admissions areas and perform the responsibilities outlined in the respective job descriptions.
Obtain, verify, and enter complete and accurate demographic information on patient accounts to support processing through the revenue cycle.
Financially secure patient accounts in a customer-service-oriented manner to maximize hospital reimbursement.
Pursue collections at the time of service to improve the efficiency and accuracy of the collection process.
Document each visit completely and accurately to ensure compliance with hospital and government regulations.
Support process improvements by compiling data, providing excellent customer service, monitoring and evaluating departmental roles, and proposing process improvement initiatives.
Obtain patient or guarantor signatures for required forms, including release of information, general consent to treat, statement of financial responsibility, Medicare and Champus forms, and other paperwork.
Review and scan insurance cards at the time of service and ensure the information matches the patient accounting system.
Perform mobile bedside and unit-based registration using a Workstation on Wheels, collecting and verifying demographic, insurance, and consent information.
Identify patients who may be eligible for government resources or the hospital’s charity program and refer them to a financial counselor.