Patient Access Coordinator - Mobile

Texas Children's Hospital • The Woodlands, TX

1d

About The Position

The Patient Access Coordinator (Mobile) assists leadership with all aspects of patient access while maintaining compliance with EMTALA, JCAHO, and other applicable hospital and government regulations. The coordinator supports employee training and mentoring and helps ensure timely, accurate patient registration. The role serves as a liaison among patients and families, payers, Healthcare Information Management (Medical Records), Patient Financial Services, and other healthcare team members.

The coordinator conducts account audits, reports findings to leadership, and tracks trends to identify additional training needs. Using a Workstation on Wheels, the coordinator performs mobile registration at the bedside and in units, collecting and verifying demographic, insurance, and consent information while providing compassionate, efficient service at the point of care. Coverage may include admissions, the emergency department, and other areas depending on business needs.

Requirements

• High school diploma or GED.
• Two years of experience in Scheduling/Registration.

Nice To Haves

• Bachelor's degree.
• Call center experience.

Responsibilities

• Cover admissions, the emergency department, and other areas as determined by business needs.
• Assist with departmental training and mentoring initiatives.
• Assist the department with all aspects of Patient Access Services.
• Participate in special assignments, programs, and improvement initiatives with successful outcomes.
• Provide liaison support for system issues.
• Provide management support and supervision of daily operations.
• Provide system and process training to new employees.
• Complete access requests for new employees.
• Assist staff with questions about processes or system issues.
• Conduct monthly audits of patient accounts to ensure accurate registrations.
• Report data to leadership and use findings to support training initiatives.
• Clearly define coverage for registration areas for team members.
• Mentor department employees.
• Perform mobile bedside and unit-based registration, including collecting and verifying demographic, insurance, and consent information.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED